Screen stays dark during & after call. No buttons work.

Discussion in 'Android Tech Support' started by ned4spd8874, Dec 4, 2009.

  1. ned4spd8874
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    ned4spd8874 New Member

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    For the past week or so my Droid's screen hasn't been "waking up" after a call. This also happens during a call when I move the phone away from my ear. It doesn't happen every time, but at least once a day. None of the buttons respond either. The only way I have found to wake the phone back up is to slide out the keyboard. I have a screen guardz protector on my phone, do you think that could be messing up the proximity sensor? But I've had it on my phone for weeks before this started happening too though.

    Any ideas or thoughts out there?
  2. bandtank
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    bandtank New Member

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    the same thing has been happening to me lately. it will not wake up after a call when i pull it away from my head. very annoying. its not every time either, which makes it even more annoying. i do not have a screen protector.
    Last edited: Dec 4, 2009
  3. ned4spd8874
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    ned4spd8874 New Member

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    Weird...I can't believe there has been some sort of update or something that caused this. It would be interesting to find out how many other people this has been happening to as well. Like I said, it just started happening about a week or so ago. The first couple weeks were fine, now all of a sudden it's doing this. Maybe some background application that could be hanging something up?
  4. bandtank
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    bandtank New Member

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    i uninstalled almost everything from the phone that i was allowed to get rid of and its still happening. i have a laundry list of problems with my phone. its starting to piss me off actually.
  5. hkklife
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    hkklife New Member

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    This has been happening to my Droid ever since it was new (launch day) as well as 2 colleagues' phones. The VZW tech guy just brushed me off and said "remove the screen protector" before I told him it was doing this PRIOR to installing the protector. The telephony functionality is definitely the weakest part of the Droid. Are all Android devices this bad? I've had more than several occurences usually when placing/ending a call or initiating call waiting or 3-way calling that locked up my device so bad it necessitated a battery pull. This behavior isn't much better than the crusty old Palm OS Treos I am used to!
  6. Selektaa
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    Selektaa New Member

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    Same problem here, intermittently, the screen won't come back on after calls. I don't have a screen protector, either.
    Last edited: Dec 4, 2009
  7. mcdroid
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    mcdroid New Member

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    There is a thread somewhere on this site that will tell you how to fix this, I can't find it now, but it helped me.
  8. jaysonstaurt
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    jaysonstaurt New Member

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    I have a screen protector and this never happens. does pressing the power button wake it up?
  9. meh8036
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    meh8036 New Member

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    Return your Droid and get a new one before your 30 days are up... I had the same problems including random reboots... these are known problems from a "bad batch" of droids that were pushed out early. I got a new one after a couple weeks of dealing with that stuff... now my Droid works like i wished my last on did... so do yourself a favor and trade in for a new one... you will be very happy you did
  10. bandtank
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    bandtank New Member

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    i got my droid less than a week ago.
  11. Kendall
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    Kendall New Member

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    Same problem here; I had to pull my battery.

    I returned my first one and got a replacement ... so far so good. I've had each one about a week. My newer Droid is much faster, but still not what I had hoped. Screen protector is not a problem.

    OT: Web browsing is horribly slow indoors/inside buildings etc.
    Last edited: Dec 4, 2009
  12. S281
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    S281 New Member

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    anybody had any success with a fix for this issue yet? this problem is so frustrating that i about threw it across the room. my phone just locks up, nothing works besides a battery pull to wake it. The biggest beat down is being on a call where you have to use the dial pad to work thru a menu system like for american airlines. the damn phone just wont turn on. :mad:
  13. JohnEllison
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    JohnEllison New Member

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    I have the same problem and my 30 days is over. My phone goes blank during a telephone call and will not wake up.
  14. cereal killer
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    cereal killer DF Administrator Staff Member

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    please list ALL your Apps and Widgets installed. Lets start there.
  15. 12master
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    12master New Member

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    is not the aplications,Im on my fourth droid ,and they all do the same,and off course now my 30 days are up!
  16. eliassami5
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    eliassami5 New Member

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    any1 try pressing the volume rocker either up or down when the screen goes blank?
  17. Sam
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    Sam Premium Member Premium Member

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    yeah, mine does it too, but the power button wakes it up. granted, sometimes i have to unlock it, but that's not a big deal to me. i'm just so thankful to be having THIS issue, as opposed to all the ones i had with my BB.
  18. DebDroid
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    DebDroid New Member

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    That has happened to me and I have to pull the battery. :( opening the keyboard doesn't work for me in that instance.
  19. ned4spd8874
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    ned4spd8874 New Member

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    I brought mine to Verizon and they replaced it without any questions. But it was within the 30 days. So far, so good with the new one.
  20. S281
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    S281 New Member

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    OK, figured out more clues to what exactly caused this on my phone. If i'm indoors the sensor works fine and the phone wakes up from black screen once pulled away from head.

    But if i'm outside in sunlight, as soon as i dial a number the screen goes black and nothing will wake it up unless you take it out of sunlight and move it indoors. And no, its not the screen getting washed out from sunlight. The phone screen locks up until you go indoors or the other person hangs up first. Btw, phone call stays active during black screen.

    I took it in Saturday to the local Verizon store, and was over my 30 days (purchased on release day), but the manager was very cool, and gave me a brand new one. This is my 3rd Droid and finally this one is running flawless **knock on wood***
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