I was sitting on my couch today and as soon as i done texting a friend i pressed the lock button and then the phone slipped out of my hands fell to the floor. I picked it up and opened the keyboard. The keyboard lights lit up but then went black a few seconds after. and now the phone doesnt even start up. I removed the battery several times now and still doesnt boot up i connected the charger and the white light next to the usb plug turns on. nothing is working. i went to verizon today and they are sendind me another phone through the mail. is this a known issue? i searched and didnt find anything. is there any possible way i can start my phone up?