Screen shut off during phone usage

Discussion in 'Samsung Galaxy Nexus' started by jibeho, Feb 18, 2012.

  1. jibeho

    jibeho New Member

    Joined:
    Feb 18, 2012
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    I am having a problem during phone calls to automated services. These calls ask for information to be keyed after prompts. Often during these calls the screen will go blank. I press the power button to turn on the screen - it does for a second then goes blank - repeat -repeat screen will not stay on, automated system times out.

    VZ support says it must be a third party APP which is conflicting with the phone and I should delete the apps to resolve problem. What is the purpose of thois sophisticated phone if I can't use third party apps if I actually want to use the phone function?

    Anbody have this problem?

    screen setting is 2 minutes.
     
  2. xeene

    xeene Gold Member

    Joined:
    Jun 28, 2010
    Messages:
    2,722
    Likes Received:
    742
    Trophy Points:
    208
    Location:
    usa
    Ratings:
    +858
    it could well be a third party app that's causing it. also, when you're on a call and need to wake up the screen all you have to do is move the phone, accelerometer will turn it back on.
     
  3. dezymond

    dezymond Tech Support Mod
    Staff Member Premium Member

    Joined:
    Nov 11, 2009
    Messages:
    11,973
    Likes Received:
    1,400
    Trophy Points:
    573
    Location:
    Bay Area, California
    Ratings:
    +1,557
    Current Phone Model:
    Google Pixel
    Might be a problem with your sensor. Do you have any apps that work against the normal function of the phone?
     
  4. jibeho

    jibeho New Member

    Joined:
    Feb 18, 2012
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Thanks for the replies. IMy phone has a sluggish accelerometer as it is slow to rotate and I often have to shake the device to get the screen to come on while on a hone call and need to enter a code.

    The VZ help pointed to a possible third party app affecting the phone and suggesting deleting alll apps to test. So I should go a month without apps to confirm? I keep very few apps running as I always use a task manger to shut off apps when finished.

    To me it seems more like a conflict between sleep mode and phone mode.

    Beginning to think the Nexus is best as a small tablet and use a phone for a phone.
     
  5. xxwabbit

    xxwabbit Member

    Joined:
    Jan 12, 2010
    Messages:
    369
    Likes Received:
    5
    Trophy Points:
    18
    Ratings:
    +5
    I realize this thread is about the nexus, but I had this experience with the D1. I found I could not hold the phone in any position other than flat. As long as I held it flat, the screen would never go out. Still did it even after all the updates and factory resets over the 2 years that I've owned it. I never did contact verizon about it as that was about the only thing weird with that phone. I think it was an accelerometer problem.
     
  6. dezymond

    dezymond Tech Support Mod
    Staff Member Premium Member

    Joined:
    Nov 11, 2009
    Messages:
    11,973
    Likes Received:
    1,400
    Trophy Points:
    573
    Location:
    Bay Area, California
    Ratings:
    +1,557
    Current Phone Model:
    Google Pixel
    Sounds like hardware issue. The Nexus does switch orientation fairly slow, this is a known "problem" with this phone. As for it sleeping when pulled away from your head on a phone call I never had a problem. So to me it sounds like hardware and you should maybe try harder to get a replacement.

    As for the app, what app did they say to stop or remove?
     
  7. SSHGuru

    SSHGuru Silver Member

    Joined:
    Nov 23, 2009
    Messages:
    3,824
    Likes Received:
    30
    Trophy Points:
    163
    Location:
    Fort Lauderdale
    Ratings:
    +30
    Download Screebl and see if that fixes the problem.
     
  8. jibeho

    jibeho New Member

    Joined:
    Feb 18, 2012
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    They told me to remove all APPS that use phone info. - which is, to my surprise, most of the apps.
     
  9. captdroid

    captdroid Senior Member

    Joined:
    Jun 30, 2010
    Messages:
    1,797
    Likes Received:
    17
    Trophy Points:
    68
    Ratings:
    +17
    Screebl beta in the market currently works best on the gnex

    Sent from my Galaxy Nexus using DroidForums
     
  10. SSHGuru

    SSHGuru Silver Member

    Joined:
    Nov 23, 2009
    Messages:
    3,824
    Likes Received:
    30
    Trophy Points:
    163
    Location:
    Fort Lauderdale
    Ratings:
    +30
    I have Screebl Pro and Screebl Beta. Using Beta now since it uses less resources.
     
  11. captdroid

    captdroid Senior Member

    Joined:
    Jun 30, 2010
    Messages:
    1,797
    Likes Received:
    17
    Trophy Points:
    68
    Ratings:
    +17
    Yes I have both as well. Screebl Beta 3.0 Screebl 3.0 Beta Released
     
  12. usefulidiot127

    usefulidiot127 New Member

    Joined:
    May 17, 2012
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Got a screen protector? (http://www.droidforums.net/forum/ht...n-wont-turn-after-phone-call.html#post2112348)
     
Search tags for this page
android phone screen turns off
,
droid maxx screen goes black during phone call
,

droid screen turns off during call

,

droid x screen turns off during call

,
droid x2 screem display shuts off while on phone
,
galaxy nexus phone turning off during call
,
how come screens come on during my phone calls on my galaxy
,
nexus 4 screen off during call
,

screen turns off during call android

,
stop android screen turning off during call