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Screen repeatedly shuts off

Discussion in 'Droid 2 Tech Issues' started by Kate8706, Dec 4, 2010.

  1. Kate8706
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    Kate8706 New Member

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    I got a droid 2 last night and absolutely love it. This is the first smartphone I have owned and I am more than impressed with it. I have been having trouble with the screen shutting off on me however. It only happens when I am on wifi at home so far but that could be because it is where I have used it most. Last time it happened about 8-10 times in quick succession. Each time I was able to unlock the screen and resume what I was doing but it was still irritating. And of course when I brought it back to the store they were unable to recreate the problem and therefore unable to give me a replacement or really help much which I totally understand but is frustrating nonetheless. If anyone has any advice I would greatly appreciate it. Thanks!!

    -Kate

    Sent from my DROID2 GLOBAL using DroidForums App
  2. spaz33g
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    spaz33g Rescue Squad

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    The screen turns off while you are in the middle of using it?

    Sent from my DROID2 using DroidForums App
  3. hookbill
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    hookbill Premium Member Premium Member

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    Get Screebl from the Market. It's an app I can't live without and it will solve this issue.
  4. Kate8706
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    Kate8706 New Member

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    Yup. While browsing fbook earlier.

    Sent from my DROID2 GLOBAL using DroidForums App
  5. spaz33g
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    spaz33g Rescue Squad

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    Alright and just for clarity you were actively using the phone and it wasn't just the screen timeout right? And ya try screebl.

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  6. Kate8706
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    Kate8706 New Member

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    Right. I would be in the process of writing a message and the screen would shut off.

    Sent from my DROID2 GLOBAL using DroidForums App
  7. spaz33g
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    spaz33g Rescue Squad

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    Ok I don't think screeble will help you with that but you can try it. First suggestion: did you try a reboot? You never know what it can fix and its always my first step when I encounter any anomaly.

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  8. Kate8706
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    Kate8706 New Member

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    Yup rebooted earlier today and within 30 minutes it did it again. Its has happened 4 times today, each time shutting off atleast 3 times. Also once in the middle of writing this.

    Sent from my DROID2 GLOBAL using DroidForums App
  9. markml0528
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    markml0528 New Member

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    I have two theories. Your screen must either have a loose wire or the screen itself is defective. The second one is very unlikely but...could it be the proximity sensor? To test this, just put your hand over the top part of your phone near the ear piece. I can't imagine a scenario where the proximity sensor would remain active after a phone call.

    Sent from my DROID2 using DroidForums App
  10. Kate8706
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    Kate8706 New Member

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    I'm pretty sure its not the proximity sensor. Yesterday at Best Buy Mobile they tried to recreate the issue as if it was caused by that. Sounds like its back to the store today to try again. Hopefully my phone will cooperate today and I will actually be able to show them the issue.
    To thank you so much everyone for all of your help and quick responses! Its been nice getting some answers.

    Sent from my DROID2 GLOBAL using DroidForums App
  11. JM22681
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    JM22681 New Member

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    Same Problem

    I just got the Droid2 Global yesterday as well and I'm having the same problem. I am also using my Wi-Fi, not sure if that is a commonality.

    I'm specifically having the problem on the email/calendar screen and it's very inconsistent and streaky. At times when I am using that email screen the screen will shut off within 2 seconds of me touching it.

    Any idea what's going on? Has that app that was suggested fixed your issue and is it only happening for you while using wireless?

    Jeff
  12. Kate8706
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    Kate8706 New Member

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    Screebl didn't help, and I did have it happen while on 3g yesterday, so I don't think its a wifi problem. My guess is that we ended up with faulty screens somehow, especially since I can't find any other instances of the problem online anywhere.

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  13. JM22681
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    JM22681 New Member

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    Did you get yours in Massachusetts?
  14. Kate8706
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    Kate8706 New Member

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    Yeah at the Best Buy Mobile in the Solomon Pond Mall. Did you get yours in Mass?

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  15. JM22681
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    JM22681 New Member

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    I did, Burlington Mall...wonder if it's a batch in our area?

    Let's see if others report the same issue. Were you able to find any similar posts? The phone has been out for a month or so, so you'd figure this type of issue would have already come out of the woodwork.
  16. Sardgill
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    Sardgill New Member

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    A fix!

    Hey guys, how are things? I just bought a Droid 2 Global... And ran into the same problem. Happened randomly it seemed. I came here to see if I could figure it out but did not see a fix... So I went through the phones settings, bit by bit slowly and found the fix...

    Go into Settings->Display-> and uncheck in pocket detection. There is a tiny sensor in the top left of the phone, and is pretty finicky... As you all probably know, it did it seemingly randomly. I've done some testing turning it on and off and covering the whole top part with my finger and it turns off when the option is checked, yet stays on when it isn't.

    Hope this helps you guys! Take care.
  17. spaz33g
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    spaz33g Rescue Squad

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    Welcome to the forums. Solving a problem on your first post. I like it.

    Let us know if that works.

    Sent from my DROID2 using DroidForums App
  18. Sardgill
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    Sardgill New Member

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    Thank you Spaz33g. Glad to be here.

    I hope that problem is fixed for others by turning pocket detection off. It'd be a nice feature if it wasn't so finicky.
  19. JM22681
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    JM22681 New Member

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    Thanks, made the change, I'll follow up if this works.
  20. Kate8706
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    Kate8706 New Member

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    Funny I was in Best Buy when I got the email about this solution, and the guy there had just done that to try and fix the problem. I'll let you all know if it worked.

    Sent from my DROID2 GLOBAL using DroidForums App
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