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Screen Jumping / Phantom touches

Discussion in 'Droid X Tech Support' started by tkstock, Oct 31, 2010.

  1. tkstock
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    tkstock New Member

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    So, I dropped by Droid (1st generation) for the nth time, and the screen wouldn't come on. Fortunately, I was scheduled to upgrade next week, so I was able to get them to push it up so I could get the Droid X. Along with the phone, I purchased the Carbon Fiber case and screen protectors. All was fine for a while - synched, downloaded apps I used to have, etc.

    Suddenly, my phone started getting what appeared to be phantom touches on the screen - I wasn't touching it, but the screen kept acting like I was. It was jumping side to side, selected a menu item, installed a shortcut, etc. My initial very informal testing seemed to point to the case. I took it off, and the phone still had an issue, even after reboot. So, I did a factory reset. All was fine for several hours, so I reinstalled the CF case. Within minutes, the phone started jumping around again like I was touching it, which I wasn't.

    So, I removed the case, did another factory reset. Within a few minutes, the phone started having issues again. Could the screen protector be causing an issue? Has anyone else heard of an issue like this?
  2. Martin030908
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    Martin030908 Super Moderator

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    Screen protector might be the cause.

    Are you using the charger that came with your device? Aftermarket charges have been known to cause havok.
  3. tkstock
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    tkstock New Member

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    Thanks for the quick response. I'm using the Verizon / Moto charger. I hate to remove the screen protector - knowing how much those dang things are. But I might have to if I can't figure anything else out.

    The other thing I forgot to mention is that the screen becomes fairly unresponsive during a twitching episode.
  4. Martin030908
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    Martin030908 Super Moderator

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  5. tkstock
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    tkstock New Member

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    Yeah, well I'm going to take those screen protectors back. Sure enough, I said screw it and took it off - the problem disappeared.

    I went naked for many months on my D1 with only a few nicks / scratches in the glass. Hopefully this one will fair as well.
  6. Martin030908
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    Martin030908 Super Moderator

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    what brand screen protector was it?

    be good to have posted for future reference :)
  7. UNC
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    UNC New Member

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    I've had this issue before, it was actually a software issue... try changing kernels/roms.

    Sent from my Droid using DroidForums App
  8. tkstock
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    tkstock New Member

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    Damnit! That wasn't it after all. I took the protector off, and it worked fine until a minute ago, then started jumping around again.

    The screen protectors are the ones provided there at the verizon store for $15. The charger I was using was the Motorola/Verizon charger.

    So, just now, I had the phone off the charger, no screen protector, no protective case, and I'm still getting phantom actions.

    Hi ho, hi ho, it's off to Verizon I go... this has to be an issue with the phone.
  9. tkstock
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    tkstock New Member

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    I haven't rooted this phone. You had this issue with the stock kernel / ROM?
  10. jstafford1
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    jstafford1 Super Moderator

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    Not to sound cynical....but did you clean your screen? My wifes X had some touch screen issues and I cleaned it and was all better.

    Sent from somewhere...
  11. tkstock
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    tkstock New Member

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    Yeah, I cleaned it. I just got the dang thing this morning - didn't have time to get all that dirty! :)
  12. Martin030908
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    Martin030908 Super Moderator

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    Day old device?

    Yea I'd go into Verizon and get it exchanged :)

    maybe a software issue that's out of your control... esp. since you haven't rooted or changed kernels.
  13. tkstock
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    tkstock New Member

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    Video

    I just made a video of it.

    I did a factory reset, went to log into my Google account, and it started freaking out again...

  14. Martin030908
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    Martin030908 Super Moderator

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    I think you're gonna have to make a trip to Verizon... :(

    But on the bright side you should get a fully functional device! lol
  15. tkstock
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    tkstock New Member

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    I hope so. Of course, now I have the dilemma as to whether to use the screen protector or not. I'll keep the CF case now that I know that isn't the problem.
  16. Martin030908
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    Martin030908 Super Moderator

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    I had the protectors from Verizon... never had any screen response issues... I think your problem is the device itself.
  17. UNC
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    UNC New Member

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    Use the protector, I can guarantee that this is a software issue.

    Sent from my Droid using DroidForums App
  18. jstafford1
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    jstafford1 Super Moderator

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    Watching the video...yeah that badboys messed up. Looks pretty cool typing all that though.....

    Easy exchange on that for sure.

    Sent from somewhere...
  19. chkmate
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    chkmate New Member

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    Ummm, that's crazy. Early warranty time I'm guessing. Sorry you had issues like that.

    Good luck!
  20. tkstock
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    tkstock New Member

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    Update

    Just an update. Got a new phone from VZW today. None of the same issues yet. Have the CF case and screen protector on it.

    I'm installing my previous apps one at a time over a few days to see if any one of those may be the issue.

    The Verizon techs were amused by the issue. It wasn't doing it consistently while I was there - glad I was able to bring up the video! :)

    I do have some unrelated issues with my new phone, but that's a subject for another thread. I also need to verify that the problems aren't due to my own stupidity. :D
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