Screen goes blank during call and does not come back on

Discussion in 'Motorola Droid' started by mapexvenus, Nov 24, 2009.

  1. mapexvenus
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    mapexvenus New Member

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    I just had the following experience with my Droid and was wondering if this is a known issue.

    I answered a phone call that lasted about 20 minutes. During the conversation I noticed that the accelerometer behavior was not supposed to be working as it should...i.e. the screen did not light up when I moved the phone away fro my ear. Pressing the power button or any of the home keys did not bring up screen. When the call was completed (disconnected by the person at the other end of the line) the screen continued to remain blank and did not respond to key presses. I had to remove the battery and reinsert it to get the screen to work again.

    Should I exchange my device?
  2. cereal killer
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    cereal killer DF Administrator Staff Member

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    I ran into that same problem as well. I had to pull the battery to get it up on it's feet again.

    Are you running any task killer apps?

    Mine was caused by ATK....
  3. mapexvenus
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    mapexvenus New Member

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    I have ATK too. I have uninstalled it and will see if the behavior persists.
  4. cereal killer
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    cereal killer DF Administrator Staff Member

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    I haven't had the problem since I stopped using and uninstalled that pos app : )
  5. fleetfoot1
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    fleetfoot1 New Member

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    My Droid has done this also...never had a app killer installed. Doesn't really bother me..
  6. crankygypsy
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    crankygypsy New Member

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    i don't believe it uses the accelerometer for this. there is an IR sensor in the top left corner that it uses to sense when it is near your head so you don't press END with your cheek.
  7. mbogosia
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    mbogosia New Member

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    I have this problem every now and then as well. But, to fix it I simply push the power button quick and the screen comes back on. No need to pull the batery. I do have task killer installed.
  8. MotorDroid
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    MotorDroid New Member

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    me too I have this problem but I have to push the power/lock button quickly and it comes back. Kind of a pain in the ( Y ) though
  9. kennyg23
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    kennyg23 New Member

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    sometimes if you shake the phone a little, it comes back also
  10. bmcgaugh
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    bmcgaugh New Member

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    Bad proximity sensor

    I had this problem when I first got this phone. As soon as the call would connect, the screen would blank and could not get it back with any button pushes or motions. I could get the screen back by opening the physical keyboard. Did not have to pull the battery. One recommendation on this issue was to use Screebl, which is a great app, but does not fix this problem, since it is not a hiberanation problem. I replaced the phone and no longer have the problem even with all of the same apps installed and more. The "Sensor Test" app is great and will tell you if your proximity sensor (and others) is working correctly. It should normally show approx 2.14, but if you cover the top left corner of the Droid, it will read 3.0.
  11. mrnelson86
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    mrnelson86 New Member

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    Are you guys wiping off the screen? Greasy residue from your face can block the sensor...or at least so I've read on these forums in the past
  12. sboman_32
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    sboman_32 New Member

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    way to close to the equator for my taste...
    I've had this problem as well. I installed "sensor test" and it seems to have fixed the problem? I'm using Screebl and Advanced Task Killer and after downloading that program the screen has begun to work correctly after calls.
  13. deadernie
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    deadernie New Member

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    I've had the same problem randomly. The last time it happened I was using speakerphone and screen went black after about ten minutes. Sometimes when ending calls I have to wait for the other person to hang up because nothing makes the screen light up.
  14. anewday
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    anewday New Member

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    I experienced this today while on speakerphone. After the other person hung up, the screen did not light up like it normally would without the speakerphone on. Motorola needs to fix these simple issues. :icon_evil:
  15. Womp
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    Womp New Member

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    My original launch Droid did this and caused me to have to do a battery pull whenever the screen wouldn't come back on at the end of a call. The entire phone was on, screen lit, but would not react to any button, including long or short presses on the sleep button. During the course of a week it had done it about eight times, totally unacceptable. Luckily I was within my 30 day return so I swapped it out.

    Good as new. The new Droid I have here is perfect and lights up perfect every time for the past three months since replacing it.

    There are phones out there with genuine faulty proximity sensors and if yours does this, ignore the suggestions about facial oil blockage or screen protectors or even downloading apps to fix it - it's all bunk excuses. Get a replacement ASAP. There is absolutely no reason for this to be happening.
  16. Rafiki
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    Rafiki New Member

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    My GF's DROID had this problem.
    it only showed up after she installed a case she got off of ebay.
    took the faceplate off and it works just fine.
  17. Tim K
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    Tim K New Member

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    Do the sensor test. I got a refurb this week that had a faulty sensor and would go black as soon as I dialed and would not wake up without sliding open...and sometimes required a battery pull.
  18. DroidSufferer
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    DroidSufferer New Member

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    Just got my refurb phone cause the first one (bought on day one 11/5/09) died. The refurb screen goes black as soon as the call is connected and won't come back unless I slide it open or pull battery. I called Verizon tech support and they're sending another refurb to me. Oh joy another one of these POSs!
  19. tiemposdepaz
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    tiemposdepaz New Member

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    Screen Protector

    My phone had this problem, then I decided to peel off the screen protector. The screen protector blocks this sensor... When it was on, it would go blank and I had to hit the power button to access the dialpad. I took it off, it works properly. I have a mirrored screen protector, maybe the transparent one won't do this. For now, I have replaced the protector, but plan to replace it with a clear one.
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