Screen cracked underneath glass, want to backup prior to sending in for repairs

Discussion in 'Android Support' started by cjrisi88, Sep 3, 2013.

  1. cjrisi88

    cjrisi88 New Member

    Sep 3, 2013
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    These are the conditions in which I need to fix the phone

    • I obviously can't use the Samsung Galaxy 4 very well with the touch screen, not functioning
    • All of the other buttons are working correctly
    • I can plug it into my computer and view the phone's 16 GB Hard drive
    • Texts and contacts are most important
    • The phone can't be rooted I don't want to void my warranty, I just bought it last month

    Any other information you'd like to know I will try and provide it for you. Hopefully one of you tech guys find this problem intriguing enough to solve this puzzle, lol.

    Thank you very much for any help provided.

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