Scratch on screen

Discussion in 'Android General Discussions' started by gruve, Jan 22, 2010.

  1. gruve
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    gruve New Member

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    Some how I have a scratch on my Droid screen, easily noticeable when the screen is off or a dark background. If I run my fingernail along the screen, I can feel the scratch. Is there any ways of getting scratches out? I have searched the forum and the web with no success. I ordered a Zagg today to protect the screen. Bummer, when you’re very careful with your phone too! I guess another option would be is to return it to BBY as they have a 30 day no questions asked return policy then purchase another…. Hmm.
  2. Matth3w
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    Matth3w New Member

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    Do you have a warranty?
  3. Istus
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    Istus New Member

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    My guess would be that you may be able to use some kind of a lens scratch remover. Most glasses or camera places should have something that may work.
  4. gruve
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    gruve New Member

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    No warranty, purchased it about 3 weeks ago. I could take it back I suppose.
  5. gruve
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    gruve New Member

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    I will check that out, thanks.
  6. Matth3w
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    Matth3w New Member

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    For a phone this expensive, you might consider getting the warranty for 8 bucks a month.
  7. gruve
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    gruve New Member

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    Do you know if the warranty covers scratches? If so, what do they do if you get a scratch?
  8. Matth3w
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    Matth3w New Member

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    Honestly, I don't. But I had the same warranty on my LG enV3 and they covered me from falling into a pool when some drunken idiot pushed me...
    Last edited by a moderator: Jan 22, 2010
  9. Istus
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    Istus New Member

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    Be sure to take video if you prefer this method of warranty return. :p
    Last edited by a moderator: Jan 22, 2010
  10. Backnblack
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    Backnblack Premium Member Premium Member

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    This is not a place to discuss possible insurance fraud.

    Thanks for understanding.
  11. Martin030908
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    Martin030908 DF Super Moderator

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    The Gorilla Glass scratched?! :icon_eek: Don't tell me that... I just broke myself from using a screen protector... finally a nekked Droid!
  12. Matth3w
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    Matth3w New Member

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    It's not insurance fraud. The insurance policy covers you for everything, from negligent water damage, to running the phone over with a car. They will tell you that when you buy it or call to make a warranty claim.

    I told them straight up that some drunk idiot pushed me in the pool and they immediately replaced my LG enV3.

    There's a deductible and you can only use it every so often, so it's not like you can really abuse the policy.
  13. 928Droid
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    928Droid Premium Member Theme Developer Premium Member

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    I thnk Backnblack was talking about the general idea of getting the insurance after the damage and then filing a claim.

    BUT in reality I would fall out of my chair if they would replace a Droid for a simple scratch on the screen, a crack yes, but doubtful for a scratch. This is considered normal wear by most companies.

    Now if you get the insurance and then get real upset about the scratch and(in a fit of rage) throw it against a brick wall scattering it to peices..and then filing a claim, I guess that's different. As long as you didn't smash it just to get a replacement, that would be "fraud" :)
    Last edited: Jan 22, 2010
  14. naman919
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    naman919 New Member

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    lucky for you, the Zagg Invisible Shield will "fill" in the scratch and it will disappear.

    Put the IS on before you return the phone. Unless it's a groove from a knife or something really deep and wide.

    I had a scratch from a set of keys in my pocket. The scratch was probably about 1/2" long and noticeable with the backlight off.

    Put on my IS and it was "filled in" with the solution and the IS material.

    It's gone and there is no distortion.

    JMHO. But then again, if it's not satisfactory, then you've just used your IS and need a new one. They have lifetime warranties but you'll have to pay for shipping.

    (not Zagg scamming either, they have a policy for device switching. they'll give you another one less shipping.)
    Last edited: Jan 22, 2010
  15. Matth3w
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    Matth3w New Member

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    Which is exactly what I was talking about. At least, when I signed up (and also when I filed my claim with my LG), they told me ANYTHING was covered. You drop the phone on the concrete and it breaks or sit on it, still covered. Water damage from jumping in a pool with the phone in your pocket, still covered.

    It's a pretty nice policy. Especially on the Droid I wouldn't do without it.
  16. Backnblack
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    Backnblack Premium Member Premium Member

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    Just a clip.....

    2. This insurance does not apply to loss or damage caused by or
    resulting from any of the following:

    a. Delay, Loss of Use
    Delay, loss of use, loss of service, loss of market, or any other
    consequential loss or damage, including, but not limited to, loss
    of time, loss of profits, inconvenience or delay in repairing or
    replacing lost or damaged Covered Property.
    b. Dishonest, Intentional, or Criminal Acts
    Dishonest, intentional or criminal acts by an Insured or by any person
    entrusted with Covered Property, whether acting alone or in collusion
    with others, with respect to his or her coverage under this insurance.

    c. Obsolescence
    Obsolescence or depreciation.
    d. Wear, Deterioration, Latent Defect
    (1) Wear and tear, deterioration; or
    (2) Hidden or latent defect, including equipment design defect, or any
    quality in the property that causes it to damage or destroy itself.



    So IMHO breaking or damaging the phone just to make a claim is fraud.
    Last edited: Jan 22, 2010
  17. nerdbox08
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    nerdbox08 New Member

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    ...... How? Just, how?
  18. adrynalyne
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    adrynalyne Premium Member Premium Member Developer

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    I am sorry to disagree, but insurance does cover self inflicted damage.

    Last time I filed I claim, I told them straight out---I dropped my phone too many times and now its not working right.

    What you highlighted says that they are not responsible for loss of coverage (as in cell service), nor damages or loss of profit due to no cell service while they are repairing or replacing your property. It says nothing of physical damage.
  19. Matth3w
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    Matth3w New Member

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    I'm just saying, I've made a claim where it could very well be considered intentional (how do they know I'm telling the truth about being pushed into a pool, and if so...still...) and they didn't even ask a second question.
  20. Backnblack
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    Backnblack Premium Member Premium Member

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    Dropping it too many times and smashing it against a wall because you have a scratch in the screen and want a new one is two totally different scenarios.
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