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alwaysmoving74

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I need some help my friend gave me this phone and its stuck in her Google account and she forgot the passwod so I can't change it and the device won't show up in the Google play store and the factory reset won't delete anything can someone please help me
 
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alwaysmoving74

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I tried formatting hard reseting and factory reset on the phone never finishes it says not responding and stops the reset after a couple of minutes
 
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alwaysmoving74

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i tried it

The factory reset on the phone says not responding and stops after a few minutes hard reseting it cleared nothing and it won't format
 

smalltowngirl13

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Are you doing the FDR from the system setting / privacy or securty option or from the stock recovery (while phone is powered off, access the thru a specific button combination)...also, is the phone rooted or modded in anyway?

And welcome aboard!
 
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