Samsung Tops Apple in Customer Satisfaction Index in 2014

Discussion in 'Android News' started by dgstorm, Dec 30, 2014.

  1. dgstorm

    dgstorm Editor in Chief
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    [​IMG]

    Here's a bit of end of year news that it is rather surprising. For the first time, Samsung has topped Apple in the American Consumer Satisfaction Index performed by the University of Michigan. Samsung may have lost a great deal of marketshare this year, as well as 60% profit in the last quarter, it looks like Samsung customers where still happier overall with the experience they had with their smartphones.

    Here's a quote with the details,

    What do you think of studies like this? Are the metrics valuable? If you are a Samsung fan out there, sound off and let us know what you think of your experience with them.

    Source: BGR
     
  2. Jeffrey

    Jeffrey Premium Member
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    70,000 interviews seem above normal for any type of survey. I do find the results interesting.
     
  3. cr6

    cr6 Super Moderator
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    Been a Samsung fan since the original Galaxy. Never had a problem with any of mine, so make that 70,001. Seeing them dethrone Apple in this area is simply icing on the cake.
     
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  4. Ollie

    Ollie Droid Does

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    70,002 reporting in. Samsung keeps me happy.
     
  5. pc747

    pc747 Administrator
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    Actually like Samsung devices, though ill admit I have found a better experience with Motorola radios. What I like about Samsung is they keep pushing. Yeah they try to stay conservative with the design language of their galaxy s and note devices but they have no problem taking a big swing with devices like the alpha (or what I would call the iPhone clone) or edge knowing they can take what they learned and apply it to future devices.
    Now we just need for Apple to pick itself off the mat and fight back. Go Apple... for a strong Apple equates to a strong rivalry and stronger Android devices.
     
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  6. PereDroid

    PereDroid DF News Team Reporter

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    Not a bg Samsung fan but I appreciate what they bring to the table. I like what pc747 said: they aren't afraid to just throw s*** at the wall and see what sticks. Sometimes it works: Note. Sometimes it doesn't: Edge.
     
  7. MissionImprobable

    MissionImprobable Silver Member

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    Hate the crap out of the Sammy I have currently. Resets and freezes multiple times per week, horrible lag, and tons of problems with it not being able to handle running apps, adding attachments, etc when the internal memory gets low, which I'm at a loss to. Internal memory, SD cards, and RAM are three separate items last I checked. Anyway, I despise it. My mom has had the picture deletion issue on her S5. On top of that the loveliness that is KNOX makes me plan to stay far, far away from Samsung for the foreseeable future.
     
  8. mountainbikermark

    mountainbikermark Super Moderator
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    I can see that.
    As satisfaction with a product goes up the desire/need to buy another decreases.
    Chevrolet stopped making the Nova back in the day because owners were keeping them a lot longer, they were in essence too durable and comfortable, cutting into the auto makers sales and profits.
    Customers seem overall satisfied with the previous S series devices so why upgrade to a majorly expensive device that isn't majorly better when what they have now is just fine. It's been a scenario since the S3.

    Support Our Troops !!!
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  9. FoxKat

    FoxKat Premium Member
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    Damn... The downfall of the Nova was its greatest asset...durability. And so it's the American way, capitalism at its finest. Smh.

    Sent from my Droid Turbo on Tapatalk.
     
  10. Bowzerbird

    Bowzerbird New Member

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    And I have friends who junked their iPhone and tablets for Samsung products. Me, I'm Samsung all the way. Love my s5 and Galaxy tablet. And my new 46" TV. Samsung rules

    Bowzerbird
     
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  11. cr6

    cr6 Super Moderator
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    Excellent first post @Bowzerbird! My sentiments exactly.
    Welcome to the forum!
     
  12. JohnnytheK

    JohnnytheK Senior Member

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    I would agree except I know two whole people that are dying to get an Edge!
     
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