Samsung S7 edge stuck on 28% update for security patch

Discussion in 'Samsung Galaxy S7, S7 Edge & S7 Active' started by CharlesJS, Feb 27, 2019.

  1. CharlesJS

    CharlesJS New Member

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    Dear experts here.
    From 2 days a new security patch is available for download over the air.
    It was downloaded .
    I pressed to install and the phone restarts and tried to install while on the blue screen .
    The phone restarted before completing the installation and it reboot again and install and stay all the time till 28%.
    I can't access the phone.Samsung Galaxy S7 Edge ringtone
    It remains in the blue screen all the time.
    Volume up and power and home doesn't work.
    Is there anyway to remove the pending downloaded file to make the phone work again normally?
    I need to access my data on internal memory before i make any factory reset to make backup.
    Can I reinstall the same firmware on the phone without deleting my data.?
    Any help please
    tono de llamada mp3
     
    #1 CharlesJS, Feb 27, 2019
    Last edited: Mar 25, 2019 at 3:35 AM
  2. Sajo

    Sajo Diamond Member

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    Current Phone Model:
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    Sorry to hear that. And it's a bummer to see you have had two posts go completely unanswered. Welcome to the Forum. Are you still having the issue, or did you eventually get the phone to boot up?

    Sent from my Moto Z (2) using Tapatalk