Samsung S7 edge stuck on 28% update for security patch

Discussion in 'Samsung Galaxy S7, S7 Edge & S7 Active' started by CharlesJS, Feb 27, 2019.

  1. CharlesJS

    CharlesJS New Member

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    Dear experts here.
    From 2 days a new security patch is available for download over the air.
    It was downloaded .
    I pressed to install and the phone restarts and tried to install while on the blue screen .
    The phone restarted before completing the installation and it reboot again and install and stay all the time till 28%.
    I can't access the phone.[URL='http]
    It remains in the blue screen all the time.
    Volume up and power and home doesn't work.
    Is there anyway to remove the pending downloaded file to make the phone work again normally?
    I need to access my data on internal memory before i make any factory reset to make backup.
    Can I reinstall the same firmware on the phone without deleting my data.?
    Any help please
     
    #1 CharlesJS, Feb 27, 2019
    Last edited by a moderator: Mar 18, 2020
  2. Sajo

    Sajo Diamond Member

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    Sorry to hear that. And it's a bummer to see you have had two posts go completely unanswered. Welcome to the Forum. Are you still having the issue, or did you eventually get the phone to boot up?

    Sent from my Moto Z (2) using Tapatalk
     
  3. emmetbrakus

    emmetbrakus New Member

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    Maybe the security patch has problems. You may need to set up your device for a new Rom. Or it becomes a block of paper without suonerie
     
    #3 emmetbrakus, Mar 17, 2020
    Last edited: Mar 24, 2020