Samsung S5 screen switching back and forth

Discussion in 'Android Tech Support' started by slj1012, Apr 17, 2015.

  1. slj1012

    slj1012 New Member

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    I have a Verizon Samsung Galaxy S5 (SM-G900V) with Lollipop V 5.0.
    Ever since I updated to Lollipop, my phone will randomly start switching at 1-2 second intervals between the Home screen and my Wallpaper for sleeping. I cannot get it to stop switching back and forth by pressing any button. The only way to get it to stop switching is to restart the phone.... if I can catch it in between switches.
    I went to the Verizon store to see if they could fix the problem and the Tech said to shut it down and remove the battery for a minute or two and then reinsert battery and restart. We did that and it seemed to work for the rest of the day. Then it started doing it again, so I did the same thing... remove battery and restart. This is not a permanent fix.
    Also, and this may be related, sometimes the Home button does seem to do anything whether I am in a Browser (Chrome), EMAIL or some other application.
    Could these be related to some of the bugs mentioned in the other forums about the Lollipop 5.0 update?
    Thank you for any insight or help.
     
  2. Ollie

    Ollie Droid Does

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    It sounds like you need to do a factory data reset. Download Samsung Kies onto your PC, with it running plug your phone into it and create a backup, then wipe the phone.

    The factory data reset can be found inside of your Settings app...usually it is listed under Backup and Restore.

    Afterwards you can restore from the backup that you made with Kies.

    Be sure that all of the backup options are selected that you wish to save such as photos, music, notes, contacts, etc etc in Kies as it will wipe everything on the phone.
     
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  3. slj1012

    slj1012 New Member

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    Thank you very much for the quick reply.
    I have downloaded the Kies 3 app, created a backup and I am now in the process of restoring my data to the phone.
    I will post again later after I have determined if this helped or not.

    Again... Thank you.
     
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  4. Ollie

    Ollie Droid Does

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    You are quite welcome. Hopefully a software refresh will clear up the bugs!
     
  5. KaosMaster

    KaosMaster Senior Member

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    I am just here to stalk @Ollie! And also in case I am needed! ;)
     
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  6. Ollie

    Ollie Droid Does

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    Good to see you! A second set of eyes are always good. Now excuse me while I close the curtains.
     
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