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samsung fascinate screen freezing

Discussion in 'Samsung Fascinate' started by sylv2626, Nov 6, 2010.

  1. sylv2626
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    sylv2626 New Member

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    Hi guys im having a problem with my gf's samsung fascinate,when the phone is locked and and she presses the unlock button on the side and tries sliding the puzzle over it becomes unresponsive and also sometimes the screen will flash white any solutions?is there a way i can reload a fresh new operating system on it?
  2. shanewprice
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    shanewprice New Member

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    You will want to take this phone back to your Verizon store and show them. If it needs its operating system flashed again then they can do that. Most importantly they can replace the phone if necessary.

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  3. Droid DOES!!
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    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    How often does she power it off?

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  4. sylv2626
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    sylv2626 New Member

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    it freezes up very often and the screen becomes inactive i would say it happens 10-15 times a day
  5. Droid DOES!!
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    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    How often does she turn the phone off?

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  6. sylv2626
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    sylv2626 New Member

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    well she doesnt really turn it off unless the phone freezes/locks up and you cant do anything to it,so then she pulls the battery out and puts it back in because it wont let her power it down regularly when it freezes
  7. Droid DOES!!
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    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    Ok. With these phones being more like computers as of late, its a good idea to power them off at least once or twice a day just so they can reboot. Also, about once a month, pull the battery for at least 10 seconds and power it back up.
    Is she running any kind of launcher? How many widgets does she have running?

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  8. Droid DOES!!
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    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    Also, does she use the home key or the back key to exit applications?

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  9. sylv2626
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    sylv2626 New Member

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    i think she only has like one or two widgets and we already tried a hard reset with no apps loaded and it still does it so i really think the OS needs to be reloaded,is there anyway i can reload it onto her phone?
  10. Droid DOES!!
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    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    Yes, you can do a reset directly from the phone. Make sure she knows her login for Gmail as her contacts and apps are backed up there. Menu > Settings > Privacy and you'll see the option for reset there.

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  11. sylv2626
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    sylv2626 New Member

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    Yea we already tried that its a hard reset And it still continues to do that,I wanna know if I can reload the hole entire OS and how to do it?

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  12. Droid DOES!!
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    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    That's what the hard reset does. Home key or back key to exit?

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  13. sylv2626
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    sylv2626 New Member

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    I'm not sure which one she uses but probably a lil bit of both

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  14. Droid DOES!!
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    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    Well I take that back. Hard resets just wipe everything off of the phone and restores it to "out of box" condition. As far as flashing the programming goes, you may find the original .sbf on here or over on xda forums. Use caution though!



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  15. sylv2626
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    sylv2626 New Member

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    Ya I tried looking and couldn't find anything,if you find one let me know man I been trying to get her phone working for the past couple days its annoying as hell

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  16. Droid DOES!!
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    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    Using the home key to exit is not a good habit. That will leave whatever she was doing not only open but also running and hogging memory. Using the back key will leave it open for a short period and then the OS (Linux) will shut it down itself. She doesn't have a task killer or anti-virus installed right?



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  17. sylv2626
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    sylv2626 New Member

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    Nope no task killer just whatever came on the phone

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  18. Droid DOES!!
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    Droid DOES!! What iDoesn't Theme Developer Premium Member

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    Ok, shot in the dark: go to Settings > Applications > Manage Applications and browse the apps, checking the amount of MBs each are using. If any seem abnormally large, clear the data.
    If that's not the case, a trip to Verizon is probably the next step.

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  19. sylv2626
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    sylv2626 New Member

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    Well I we went to VZW and they are sending us a replacement phone under the warranty,this was deff not a normal problem.

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  20. lydiia_claiir
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    lydiia_claiir New Member

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    Restore the phone back to it's factory setting then all the problems will be fixed
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