S4 speakerphone problems

Discussion in 'Android Tech Support' started by sgtstew, Dec 20, 2015.

  1. sgtstew

    sgtstew New Member

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    Current Phone Model:
    Samsung Galaxy S4
    Android ver, 5.0.1 Model no. SCH-1545

    Not sure where to go with this one ! Here's situation:

    Place a phone call; connection with contact establishes ok. On-board volume is usually in full position.
    Conversation with contact is fine in basic condition; I hear contact, microphone must work, for contact hears me.
    Touch the phone volume assist icon on the left side of the screen; speaker volume increases slightly.
    a) I can still hear contact ok b) contact says he hears me ok

    Touch the speakerphone icon on the lower right side of the screen; volume increases to a level that all adjacent ears can hear what the contact says. Contact's conversational words are fully intelligible on my end.

    HOWEVER....... Contact says that he cannot discern what I am saying; he says it sounds like I'm in a hollow drum. No chance of contact understanding what I am saying; says it's garbled.

    What's possibly the problem, and where do I go with it? Thanks......
     
  2. Jeffrey

    Jeffrey Premium Member
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    Welcome to the Forum @sgtstew. That's a tough one. Could be a hardware or software issue.
    Did this happen to start after an OS update? Regardless, I would do a factory reset and see if the issue goes away.
    If you do the reset, make sure you backup your data and contacts..

    Let us know....
     
  3. sgtstew

    sgtstew New Member

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    Thanks for advise; did a factory reset and problem was eliminated. Kinda precarious making sure all data was secure. All I missed were the several memos on those yellow pages.