S4 freezes

Discussion in 'Samsung Galaxy S4' started by Nenda2, Mar 11, 2014.

  1. Nenda2
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    Nenda2 New Member

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    My phone freezes when updates are available. Must restart and then update icon appears. Anyone else having this problem?
  2. leeshor
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    leeshor DF Super Moderator Staff Member

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    Are these Android or app updates?
  3. Nenda2
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    Nenda2 New Member

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    Both actually.
  4. leeshor
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    leeshor DF Super Moderator Staff Member

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    Try this. Go to the app manager - scroll to all and find the Google Framework. Clear the cache, force stop/close and restart the phone.
  5. Nenda2
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    Nenda2 New Member

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    Cache cleared. How do you force stop/close?
  6. leeshor
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    leeshor DF Super Moderator Staff Member

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    On my phone under Google Services Framework top left is force stop.
  7. Nenda2
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    Nenda2 New Member

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    Got it! Thanks!
  8. LuckyLittleFoot
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    LuckyLittleFoot New Member

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    My husbands S4 freezes, shuts it's self off & has pop ups all the time & my S4 does none of these things. We got our phones Feb 15, 2014. Any ideas?
  9. leeshor
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    leeshor DF Super Moderator Staff Member

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    It sounds like he may have some adware or other malware on the phone. Does he have any anti virus apps on it?
  10. LuckyLittleFoot
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    LuckyLittleFoot New Member

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    We both have Avast anti virus on our phones, I know he has adware or malware on his phone but, I don't know how to rid his phone of it, if you do, feel free to tell me how to do so.
  11. leeshor
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    leeshor DF Super Moderator Staff Member

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    Here is a Store link with a few options. https://play.google.com/store/search?q=adware I suggest the Airpush for starters. Also if you go to the Google account on the phone make certain you have opted out of the Google ads.
  12. LuckyLittleFoot
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    LuckyLittleFoot New Member

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    Thank you!!!!
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