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Returned Thunderbolt Phones...

Discussion in 'HTC ThunderBolt' started by chubby22, Aug 1, 2011.

  1. chubby22
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    chubby22 Member

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    I was curious if anyone has had any issues with Verizon saying they never received a phone back? I have sent (3) devices back, and now they are saying a phone was never sent back from March, which I definitely know I sent it back.... Just curious if others have experienced this...
  2. ConqSoft
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    ConqSoft New Member

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    You should have the tracking number on the pre-paid label they give you. Does it show it was received?
  3. chubby22
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    chubby22 Member

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    Never saved the label. I was thinking/hoping that if i called Fedex, they might show a pick at my address in March...
  4. zwegan
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    zwegan New Member

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    I have returned a few phones.

    I have only once had them say they didn't receive one back that I didn't send.

    It took a few phones calls and me getting a little rude to a supervisor to get them not to cahrge me for it.




    I felt real bad a week later when i found it under my passenger seat while cleaning out my car, so I sent it back.
  5. ziggy484
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    ziggy484 New Member

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    Check under the passenger seat in your car
  6. bendystrawboy
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    bendystrawboy New Member

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    They did that on my last phone, always save your tracking number....strangely evem though they send you the label apparently they don't keep a record of it....which makes no sense to me.
  7. dustin
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    dustin New Member

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    Yes, definitely had Verizon say that. I called and rep said it probably didn't get logged into their warehouse. So he removed the $500 replacement fee off my account.

    Sent from my ADR6400L using DroidForums
  8. DAVID2010
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    DAVID2010 New Member

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    Seems I'm not the only one. They said they will contact the warehouse to see if they have it. I asked what would happen if they didn't find it. Verizon rep said they would charge me the $560 that was on my account. I knew that was BS since I really sent it. My only hope was that the camera at the post office was in a spot that showed me dropping off the box. At least the film could show me dropping off a similar box. But thankfully they "found" it. Their was no way in hell I would have paid them $560 for a device I really mailed back. Now, beside that confirmation number I pay to have delivery confirmation. The piece of mind is worth the small charge. I would love for them to try and charge me with the steps I been taking to prove I really do mail the smartphones back.

    Sent from my ADR6400L using DroidForums
  9. chubby22
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    chubby22 Member

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    Finally found all tracking numbers.. Their still looking fir the phone, but the number they gave doesn't match any of my labels. Hopefully be resolved soon. Definitely not paying for a phone I returned!!!

    Sent from my ADR6400L using DroidForums