Return a damaged phone to Verizon?

Discussion in 'Android General Discussions' started by jimmyco2008, Feb 23, 2011.

  1. jimmyco2008
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    jimmyco2008 New Member

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    I heard Verizon is now charging if you return a physically damaged phone?

    My Dinc has a dead pixel, but I dropped it a couple of times (technically it fell haha) and it has some SMALL chips on the side. So if I exchange it for a CPO (bought it new a few months ago) will Verizon charge me for it being damaged?
  2. cpjr
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    cpjr New Member

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    They very well may.....they can argue that dropping caused the damage, which it very well could.
  3. jimmyco2008
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    jimmyco2008 New Member

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    nah, the pixel was dead on arrival as it were.

    But realistically, would they? I know they CAN, they CAN do a lot of things, but has anyone returned a scratched/otherwise damaged phone?
  4. cpjr
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    cpjr New Member

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    Nobody can tell you what Verizon IS going to say....really, its all guessing.
  5. Vandy343
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    Vandy343 New Member

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    Call them its so much easier

    Sent from my Droid using Tapatalk
  6. jimmyco2008
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    jimmyco2008 New Member

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    They ask if your phone is damaged before they'll send you a new one. So if you tell them it's damaged, no you can't exchange it, but if they don't know, well....
  7. cpjr
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    cpjr New Member

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    They'll know when they receive it.
  8. TheOldFart
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    TheOldFart New Member

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    Question: What does Verizon consider a damaged phone? Dents or cracked screen would obviously be damaged, but how about scratches to the paint or the glass?
  9. cpjr
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    cpjr New Member

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    It really depends on if the phone looks like its not been taken care of..........or it just looks like "normal wear and tear".
  10. GDP
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    GDP New Member

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    Take it to a Verizon store. They will be able to tell you.

    Sent from my SCH-I500 using DroidForums App
  11. suthernswang
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    suthernswang New Member

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    As long as there are no big chunks out of it it won't be a problem. The main thing they care about is a really bad abused phone, cracked screen, or water damage. Other than that you should have any problems

    Sent from my Ally using DroidForums App
  12. jimmyco2008
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    jimmyco2008 New Member

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    I don't know. ugh... lol
  13. IceAngel8381
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    IceAngel8381 New Member

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    They can tell the difference between normal wear and tear vs. abuse of the phone. To be safe, I would call but I would think you would be fine.
  14. bishoy
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    bishoy New Member

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    you should not have any problems. there are only 2 reasons (that i have heard of) that would make vzw charge you. those are 1. a cracked screen and 2. water damage. a few nicks and scratches here and there dont matter. thats what you call "normal wear and tear". verizon knows that not everyone has their phone in a case and knows that 99.999999% of people WILL drop their phone at one point or another
  15. jimmyco2008
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    jimmyco2008 New Member

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    Alright, you guys are probably right...

    Thanks and keep on rootin'

    Sent from my Incredible using DroidForums App
  16. TWOTx1503
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    TWOTx1503 New Member

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    I heard that verizon is charging $100 for any smartphone replacement outside of the normal manufactures warranty. It used to be the regular $50 but prices got inflated. I tried replacing my blackberry storm and this was an issue so I just waited till my upgrade to get my d2g :)

    Sent from my DROID2 GLOBAL using DroidForums App
  17. garrett
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    garrett Active Member Theme Developer Developer

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    That's not Verizon that's asurions advanced device deductible on the insurance. Its been 89 dollars since 2009.
  18. Kobe24
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    Kobe24 New Member

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    I know, I know take my phone to Verizon...but do you think they would replace a DROID with only a small crack on the screen? It's in the upper left corner
  19. juhde
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    juhde Droid X Rescue Squad Rescue Squad Premium Member

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    I just replaced my droid with verizon, my old one was force closing everything, it would hardly boot. All I did was call them up, told them what it was doing, lied about rooting/flashing roms. They over night shipped a replacement, I just un rooted the old one put it in the box the replacement came in, called fedex for a pick up, and that's it. Total time 1 day. Total charge 0$. I do suggest following a un rooting guide to avoid a 600$ charge though.

    Sent from my Droid
  20. garrett
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    garrett Active Member Theme Developer Developer

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    so you got a replacement phone because you had an unstable rom on your rooted phone?
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