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Replaced Phone - Now Have Issues with Calls

Discussion in 'Droid Bionic Tech Support' started by hapless_verizon_customer, Mar 5, 2013.

  1. hapless_verizon_customer
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    hapless_verizon_customer New Member

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    After using my phone insurance with Verizon, I received a replacement Droid Bionic for the one with the cracked screen. I invested several hours updating my new phone with apps, photos, etc., anticipating no problems. I am now encountering 2 problems that Verizon can't seem to figure out:

    1) Phone calls in my house are constantly getting dropped - whereas they were not dropped beforehand. I had great coverage throughout the first + second level of my home. Now, I have to resort to using my landline for calls.

    2) My previous Droid Bionic would let me utilize the internet/data and interrupt me when there was an incoming call. I now receive no notice and all calls get sent to my voicemail.

    If possible, could anybody guide me as to how I may get this phone to the way my previous one was????? After many hours researching, I have yet to find any solutions.

    Thanks in advance!
  2. Miller6386
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    Miller6386 Developer Developer

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    Sounds to me like a radio/hardware issue.

    Communicated from Atop The Beer Tent Capital of The World
  3. hapless_verizon_customer
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    hapless_verizon_customer New Member

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    Hi Miller,

    Thank you for your response. How might I get this fixed? Does this mean I have to get another phone from the company? Or is there a setting or method of fixing this?

    Thanks :)
  4. Miller6386
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    Miller6386 Developer Developer

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    If you're not getting service where you did before and it's not a tower issue I would have the phone replaced. Sounds like a defective device.

    Communicated from Atop The Beer Tent Capital of The World
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