Removing malware

Discussion in 'Android Tech Support' started by cadre.9, Jan 8, 2015.

  1. cadre.9

    cadre.9 Member

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    Hi. A Bitdefender scan on my Note 3 reveals the following malware: com.android.vending.apk- trojan.mseg.gpnt. However, the app is unable to remove it. Is this a legitimate threat? If so, how can I get rid of it?

    Thanks.
     
  2. leeshor

    leeshor Gold Member

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    Had you enabled installing third party apps and have you in fact sideloaded anything? That may be a false positive as the file is supposed to be legit if you didn't modify anything.

    That is actually supposed to be the Play Store app.
     
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  3. Jonny Kansas

    Jonny Kansas Administrator
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    I'd try another anti-virus and see if that has any luck. I've never actually had a virus scanner find anything on my android devices.

    Do you sideload apps from third-party sites/app stores very often?
     
  4. Jonny Kansas

    Jonny Kansas Administrator
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    Agreed, except for the trojan part, but again, allowing installs from unknown sources in the settings menu is great for certain things, but leaves you vulnerable if you don't know anything about the apps you're sideloading.
     
  5. Jonny Kansas

    Jonny Kansas Administrator
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    If no anti-virus can fix the issue, a factory reset, in theory should take care of it, because it should revert you back to the version of the app that came with the device or the last OS update you installed.
     
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  6. cadre.9

    cadre.9 Member

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    I've never installed anything outside of the Play Store. In fact, except for Google Drive I haven't installed anything new in a while.
     
  7. KaosMaster

    KaosMaster Senior Member

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    I once saw an app download and install itself from a website. It was on my device and I promptly uninstalled when my phone was acting weird!

    I agree with @Jonny Kansas FDR the beast away!! Make sure you back up your data!! ;)
     
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  8. 94lt1

    94lt1 Super Moderator
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    Are you with verizon? They have a new app called vzprotect and it typically gets rid of anything like this

    And if not... FDR.. Here you come..
     
    #8 94lt1, Jan 8, 2015
    Last edited: Jan 8, 2015
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  9. cadre.9

    cadre.9 Member

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    I do have Verizon. I'll check out vzprotect before going the reset route.

    Thank you very much.
     
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  10. Jonny Kansas

    Jonny Kansas Administrator
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    I believe vzprotect is powered by AVG or one of the other well-known anti-virus companies, but yeah. If an anti-virus program can't get rid of it, FDR.
     
  11. KaosMaster

    KaosMaster Senior Member

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    McAfee is for VzProtect. ;)
     
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  12. Jonny Kansas

    Jonny Kansas Administrator
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    Thanks! I knew it was one of them. That was my third guess. Avast! was second.
     
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