I have been to verizon and told them of my phone issues, the phone doesnt always recharge when plugged into certain oulets, the power button doesnt always work, a few others, and have been told that I can replace my phone with a new one using the insurance program, but it will be a refurbished phone. To anyone who has experience with a refurbished Incredible, how is the quality? is it like new? I had a refurbished Omnia at one point and was not impressed with it, it seem more fragile and prone to breaking than my original one, so I am reluctant to get another refurbished phone. Maybe it was just me looking for faults in it though. My phone's issues now are irritating, but not terrible, and at least I know where this phone has been. It isnt possible that I would recieve a brand new incredible, or even an incredible 2 is it?