I have been having a problem with the N key on the keyboard. I went to Verizon on Thursday, they said a replacement would be sent to me within in 5 business day. I actually received it yesterday, nice and quick response! My fears were confirmed….a refurbished phone, if I paid money for a new phone shouldn’t I get another new phone to replace the faulty one? Anyway, I am not happy with the slide function on the refurb. My original phone’s slide function feels nice and smooth but at the same time solid. The refurb’s slide feels a little loose and not too solid at all. I guess I will be calling them on Monday and returning the refurb. Anyone else unhappy with their replacement? I resigned a 2yr contract and paid $200 for this thing. I want a new phone to replace this one!