Hi everyone, I have an issue that nobody seems to be able to help with. I have a brand new Xoom 2 (literally only had it 3 hours) after going thru the usual process of installing basic apps, I installed Firefox.after it installed, the screen went blank and will not come back. Just before it died I connected to charger as unit was down to 5%. Now when I hold the power button, I get the top led flashing 3x (popular theory is battery is to flat to boot) so I connect charger, and I get the steady white charging indicator light but also a steady red light at the top. I have tried the soft reset and all I get is the top led 3x. I cannot do a factory reset as I can't get as far as the Motorola logo and go thru the menu. I have spoken to the eggheads at Motorola, and they have no idea what the top red light indicates. I am of the opinion that the steady red light indicates an issue with the charge cable, but can't confirm as I don't have another one to try at this point in time. Has anyone else had a similiar issue or can confirm this?