And to top it off the phone number for samdung has been disconnected. "Dear xxx Thank you for contacting Verizon Wireless via our Website, my name is Tonya. I know how important it is to make sure that your software has been updated to the current version. I do apologize for your frustrations but Samsung has not released any new software updates for this device to Verizon Wireless yet. I have provided you with the number directly to Samsung 1-800-987-4357. Lastly, I took the liberty of further reviewing your account services. I was able to determine, that based on your current usage, you are on the best plan and features for your wireless communication needs. If you should have any additional questions or concerns please feel free to contact us by dialing *611 send from your handset, 1-800-922-0204, or via email. I make it my personal goal to resolve all of your wireless concerns. I hope I have done that for you today by providing you with the information to contact Samsung directly in regard to a software release. We appreciate your business and thank you for being the best part of Verizon Wireless. Sincerely, Tonya Verizon Wireless Internet Team " My response :For starters please don't lie to me, updates DL30 and EB01 have been leaked and if I had a mind to I could go to XDA developers website and load it on my phone but I prefer to wait for the real OTA update. If it had not been released to Verizon it would not have been updated complete with Verizons bloatware. Secondly the phone number you gave me for Samsung is disconnected. So please if you don't know what your talking about don't make up stuff."