What a bummer. I would call LG USA Corporate in CA.
Yeah, the lgpromotions email address seems to be really terrible at answering. I was concerned they wouldn't accept my Verizon receipt because it didn't have my name printed on it, so I asked them twice with no response, but it luckily went through and I got it in the mail friday
Glad you got 'em!Finally received my promo items today. Been a month since the whole process began with me contacting them about the damaged shiping envelope.