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Ready to return this phone, call quality sucks...

Discussion in 'Android Tech Support' started by YosM45, Dec 31, 2009.

  1. YosM45
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    YosM45 New Member

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    O.K., between the

    1) Crappy browser that craps out and lags,
    2) The repeated notification of old/read hotmail emails and my inability to keep them marked as read,

    And now...

    3) My crap call quality, I'm am pretty much done and disappointed. I have 2 issues with my calls. My biggest problem is the crackle that I get in my ear piece when I'm on a call. I notice it more if me and the other person are speaking at the same time. Like when you accidently cut each other off. Some times it just happens when they are talking. It's only on my side. The other side says it sounds clear, but the crackle every 10 seconds has me going crazy. Additionally, on some calls I get an echo on my end. I'll say something and I can hear it on the other side like a delay.

    I just can't believe how bad the call quality is. I mean 1st and fore-most, this is a phone, but you wouldn't know it by all the call issues its had.

    I'm running 2.0.1, but it's not helping. Niether battery pulls or *228's are helping.

    I think its sad that this will be my 4th exchange.

    I love this phone, but I need a phone more than a multimedia device. It would be nice to have both, both not at this expense.

    So....is anyone else having call quality issues?
  2. calpilot7
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    calpilot7 New Member

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    Are you using GV for calls by any chance? GV call quality was not good for me. It's amazing that Verizon has actually swapped phones with you 4 times rather than just cutting their losses and refunding your money.
    Last edited: Jan 1, 2010
  3. Vulcan1600
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    Vulcan1600 Super Moderator Staff Member Premium Member

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    Sounds like you got a bad phone....4 of them? And, I can tell you you're wasting your time with the *228's.....the PRL's only update every 4 to 8 weeks so you're not accomplishing anything that way. The guy who is the Ask A Tech or whatever in his thread says about how to possibly improve call quality by placing it in a certain mode (sorry, can't remember right now), it actually adversely affected mine and people were complaining, so I went back to default and the quality has been just fine.
  4. Vulcan1600
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    Vulcan1600 Super Moderator Staff Member Premium Member

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    Happy New Years to you.
    Last edited by a moderator: Dec 31, 2009
  5. YosM45
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    YosM45 New Member

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    The 2nd & 3rd were replaced on the spot in the store. The screens were loose. So this is my second that actaully went home with me. It's not like I can take the phone in the VZ store and make up a story, just to keep getting a new phone, just to spend 2 hours setting it back up.

    I thought about changing the call settings. I read that post. I just can't imgine that I'm the only one having any of these problems.
  6. Tillers_Rule
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    Tillers_Rule New Member

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    That's odd. The good call quality is the first thing I noticed after switching from Sprint
  7. Echo3
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    Echo3 New Member

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    Call quality is no issue for me. No crackle and the person's voice comes out clean and clear. IMO, the call quality sounds better than my iPhone 3G.
  8. Corinacakes
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    Corinacakes Super Moderator Theme Developer

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    Well considering the "slew of problems" you posted on 11/24 with yur droid i think yur 30 day return limit is up. drive careful
  9. SSHGuru
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    SSHGuru New Member

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    Answers Below..

  10. eagle1967
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    eagle1967 Developer Developer

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    Thats wierd. after reading here for a couple weeks before i got the droid i was expecting a poor quality on phone calls but figured if i could hear what they were saying and they could hear me that would be cool with all the other features of the phone. But the phone quality on both ends is fantastic i think it sounds better than my home land line phone did. and have none of the lag with anything anyone is talking about. either my expectations are low or i got a super phone :) . as for internet speed and phone coverage remember i am coming from at&t. :)
  11. SSHGuru
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    SSHGuru New Member

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    Im having the same experience with call quality - they could not make it better.


  12. YosM45
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    YosM45 New Member

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    Wow, you hit the nail on the head. Sounds exactly like my phone. I guess I'll just have to take it back to Verizon.

    Is there anything I should be looking for in terms of a manufacturing date, or build number. Some that tells me that this is a newer built phone?

    Spoke to Motorola about the email push problem. They said they are aware of it and that typically, deleting the Hotmail account and reinstalling it corrects it. As of right now I'm only a level 1 technical issue, but if the reinstalling doesn't correct the problem, they'll escalate me to a level 2, whatever that means? Good to know I'm not crazy.

    Does anyone else have their Hotmail accounts sync'ed?


    CORINACAKE, our phones are under warranty for 1 year, even longer if the issues you've experienced have been properly document. In addition, it is Verizon's policy to exchange the phone for a like model if it has been replaced 3 times. So no, I can't get my money back, but Verizon will work to correct the problem if they confirm that there is an issue.

    Seriously, isn't this section of the forum here so we can help each other trouble shoot. What's with the asinine responses from you and others.
  13. hookbill
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    hookbill Premium Member Premium Member

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    The reason you got attitude is that you displayed it in your opening post. You may not have meant for it to come off that way but it did.

    I don't have any problems with my phone, I'm quite pleased with it. Sorry you're having issues. Is this your first smart phone? Because if you think this phone is bad you should try a Blackberry Storm. Then you would understand why we think it's a great phone and can be a bit defensive when someone bad mouths our beloved Droid.
  14. Corinacakes
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    Corinacakes Super Moderator Theme Developer

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    thanks hook...that's exactly right. happy new year!
  15. Martin030908
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    Martin030908 Super Moderator

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    call quality is a vast improvement of my BB Storm. Droid's call quality is great.... except when laying in bed... and others have posted this issue as well. Odd... but no biggie :)
  16. calpilot7
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    calpilot7 New Member

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    Droid has had AWESOME phone quality with the exception of GV for calling. If I had to swap out phones 4 times for various errors or problems then I would probably figure out the phone was not for me and move on.
    Last edited: Jan 1, 2010
  17. KZIWarrior
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    KZIWarrior Active Member

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    ^^+++
    Same here, switched from AT&T and Verizon's network seems better in just about EVERY measure. And the voice quality on my Droid is near perfect (though if the volume is high it can sound like the other person is in a hallway/box). I'm completely satisfied so far.
  18. eagle1967
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    eagle1967 Developer Developer

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    I read above that this is a forum to troublshoot, so I want any of the female droid owners having a problem with this phone in bed, im am willing to come troubleshoot that for you :)
  19. JhankG
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    JhankG New Member

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    Take it back, switch to AT&T, pick up the iPhone, and enjoy your call quality!
  20. TimChgo9
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    TimChgo9 New Member

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    Call quality on my Droid is by far the best I have ever expereinced. I am coming from an AT&T phone, so, I appreciate the good call quality, as well as the lack of dropped calls as well. My Droid works in my house, top floor to basement. My AT&T phone would not work in the basement, or in the back yard.

    I don't get any crackles, or other noises. My browser works fine.

    In fact, I was quite surprised by the quality of the device right out of the box.
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