RAZR's motion sensor while on a call is not working?

Discussion in 'Droid RAZR Support' started by stant11, Dec 19, 2011.

  1. stant11
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    stant11 New Member

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    When I first got the phone, the RAZR would detect when I was on a call with someone and the screen would turn to black to save battery. But now when I am on the phone with someone, the screen stays on and then the 'end call' interface freezes up or disappears.

    Any suggestions?

    Thanks
  2. cereal killer
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    cereal killer DF Administrator Staff Member

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    Do you have a screen protector on?

    Sent from Droid RAZR
  3. stant11
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    stant11 New Member

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    No screen protector, just a case I got at the verizon store.
  4. cereal killer
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    cereal killer DF Administrator Staff Member

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    ok try this. wipe the glass clean, especially near the censor (top left of screen.) reboot the phone.

    Now go ahead and make a phone call to someone that can just sit on the phone and say nothing:) Don't put the phone up to your ear just let them pick-up. Take your hand and wave it over the top left of the handset slowly. See if it detects it and shuts screen down.
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