Razr update then breakdown

Discussion in 'Droid RAZR Support' started by jallen78, Feb 17, 2012.

  1. jallen78
    Offline

    jallen78 New Member

    Joined:
    Feb 17, 2012
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    0
    Hi all,

    I'm posting here for help because I'm frustrated dealing with Verizon's customer service and not getting any solutions. Any help I can get here is much appreciated.

    My Droid Razr started to auto-download and install a new update about 5 hours ago, and after the install finished, the phone reset. Problem is, now when the phone turns on, I get an error saying "The application 'Contact Storage' has stopped unexpectedly. Please try again." The error cycles through several applications, including IM, google.process, and Contacts Storage. If I hit force close, the window just comes up repeatedly and the phone is completely unusable.

    Attempted solutions:
    factory reset --> did not work.
    removing sim card --> did not work.

    I can't do anything at all with my phone...it has turned into a (very light) paperweight! Does anyone have any idea what could be going on here? Thanks in advance!
  2. mamawm
    Offline

    mamawm Member

    Joined:
    Jul 30, 2010
    Messages:
    509
    Likes Received:
    3
    Trophy Points:
    18
    Location:
    mississippi
    mods, please move this to the razr forum.
  3. guidot
    Offline

    guidot Developer Relations Staff Member Premium Member

    Joined:
    Feb 10, 2010
    Messages:
    7,352
    Likes Received:
    274
    Trophy Points:
    83
    Location:
    Massachusetts
    Moved to RAZR support.

    However, going into the store is going to be your best bet IMHO.

    Sent from the best 3G phone on Verizon.
  4. megraven21
    Offline

    megraven21 New Member

    Joined:
    Oct 2, 2011
    Messages:
    92
    Likes Received:
    1
    Trophy Points:
    0
    The update has caused a lot of issues. My phone started giving me all kinds of force closes for the processor and a bunch of other things. When I would turn it off and back on, it would keep turning itself off and on over and over. (Another common issue) I called verizon, the most worthless customer service ever, we did a factory reset which didn't fix it, now I have a replacement phone. I have seen other people post similar problems here so you are definitely not alone. The update is the issue but you should definitely call verizon again and have them send you a replacement. Even if it happens again eventually to the new phone, it's still worth having a working phone until then. My replacement is working alright so far.

    Sent from my DROID RAZR using DroidForums
  5. cereal killer
    Offline

    cereal killer DF Administrator Staff Member

    Joined:
    Oct 29, 2009
    Messages:
    11,090
    Likes Received:
    743
    Trophy Points:
    113
    Location:
    Austin, TX