Hi all, I'm posting here for help because I'm frustrated dealing with Verizon's customer service and not getting any solutions. Any help I can get here is much appreciated. My Droid Razr started to auto-download and install a new update about 5 hours ago, and after the install finished, the phone reset. Problem is, now when the phone turns on, I get an error saying "The application 'Contact Storage' has stopped unexpectedly. Please try again." The error cycles through several applications, including IM, google.process, and Contacts Storage. If I hit force close, the window just comes up repeatedly and the phone is completely unusable. Attempted solutions: factory reset --> did not work. removing sim card --> did not work. I can't do anything at all with my phone...it has turned into a (very light) paperweight! Does anyone have any idea what could be going on here? Thanks in advance!