Razr stuck on boot screen

Discussion in 'Droid RAZR Support' started by Ncswim, Jun 2, 2013.

  1. Ncswim

    Ncswim New Member

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    Razr will not boot up. We have tried power/volume down and also boot menu to reset phone. Nothing seems to work. Help!
     
  2. YellowJacket

    YellowJacket Active Member

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    Going to need a bit more info.
    Did this happen after the battery ran down completely?
    Did you recently Root, update or install any new apps?
    Are you using the OEM motorola charger/cable?

    David
     
  3. Ncswim

    Ncswim New Member

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    The phone battery was not totally dead, has not been rooted, oem charger and cable are being used and there were no new apps installed.
     
  4. Ncswim

    Ncswim New Member

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    Verizon has agreed to replace the phone, even though the warranty has expired.
     
  5. YellowJacket

    YellowJacket Active Member

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    That is good news, Glad they worked with you on that.

    David
     
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