RAZR MAXX / Warranty

Discussion in 'Droid RAZR MAXX' started by cece5702, Feb 4, 2012.

  1. cece5702

    cece5702 Member

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    Just curious to know what happens if your Maxx has a defect and it's past your 14 day return policy and you have insurance on the phone? Will Verizon shipp another MAXX? I'm sure it would be refurbished and not new? But how used up could it be since this phone wasn't released until last month?


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  2. mikel61101

    mikel61101 New Member

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    As new as it is it should be a new one sent to you... my droid 3 was that way

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  3. FoxKat

    FoxKat Premium Member
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    Verizon told me they have an agreement with Motorola which says they will only replace units older that 14 days with refurbished units our Motorola won't honor the RTV credits. However if you have insurance and place a claim, they are required to replace with new.

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    #3 FoxKat, Feb 5, 2012
    Last edited: Feb 5, 2012
  4. cece5702

    cece5702 Member

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    I have insurance! Haven't heard a lot of news on people returning it though so overall it must be pretty decent :)

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  5. jdroid80

    jdroid80 Member

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    With insurance you have to pay the deductible. With the warranty they'll replace for 1 year, unless you have the extended warranty.

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  6. cece5702

    cece5702 Member

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    Really? How much is the deductible on the MAXX?

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  7. rexboe

    rexboe New Member

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    99.00 deductable on the maxx

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  8. Wopback

    Wopback Member

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    They will send you a "like new" one. But its too new, so your replacement will likely be new anyways.

    My razr (got it 11/11)needed replaced day 16. I got the replacement and called Verizon to see if it was previously registered (yes they can, they can't give you name). It was new. Do the warranty, don't do insurance....

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  9. cece5702

    cece5702 Member

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    What do you mean do the warranty and not insurance? You mean take out extra warranty on the MAXX?

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  10. cece5702

    cece5702 Member

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    Oh.... You mean use the warranty on the phone to get a replacement instead of insurance? If I use my insurance I'll have to pay the deductible?

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  11. cece5702

    cece5702 Member

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    Is there a one year warranty?

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  12. msblueline

    msblueline Member

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    For one year after the purchase of the phone Verizon does warrant exchanges. So, during you first year you will do a warranty exchange on the phone with a defect.

    The warranty exchange is not something you take out, it is automatic with any phone. It only works with defects. Do NOT try and use a phone dropped in the water as a warranty exchange they'll find out and charge you full price for the phone.

    Recap: warranty exchange comes with any phone purchased through Verizon or authorized retailer. They will not (as far as I know) warranty exchange a used phone purchased off Ebay, Craigslist, or other non Verizon dealer). I think warranty exchange only lasts as long as the original owner has the phone.

    msblueline

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