There is something seriously wrong with my RAZR. For some reason there is no way to shut it off! Everytime I hit the reset button or hold down power, the Motorola "M" shows up and then the DROID logo pops up. I swear, every time I turn off the phone it turns back on again. And it just stays at the loading screen. I know how to reboot the phone and the steps needed to do so. The night this first occured, I had made a phone call and after the first two rings, the phone just shut off. Later on in the evening, I noticed that the program I use to help protect my phone, Avast, malfunctions and I got all these warnings that my phone had been infected with malware, virus, trojan, etc. This had never happened to me before. I told my friends that my phone had contracted a virus and they were all, "I didn't know that was possible!" Anyway, after I got rid of avast and logged out of everything from my e-mail to Facebook, I took the phone to Verizon and they said I don't need to use virus protection programs for my phone. Either way, I had them take a look at my phone and told it was time for an upgrade. I should be getting the phone in the mail within the next few days. When I finally did get my phone to work after deleting avast and some programs, I got the Verizon Cloud and saved everything to it. They said to me that when my phone came in the mail, for me to use the Cloud on my current phone and then take it in the store so they could transfer the contacts/pictures/etc. But, since I can't even get my phone to go to the home screen, I'm not even sure what will happen to the Cloud. Would any of you know what would happen if I do factory reset? Will the Cloud erase as well as everything else? Or is there a possibility that it would be automatically forwarded to my Verizon account?