I bought a Razr Maxx a little over one month ago. Yesterday, I took the phone out of my pocket and tried to manuever around search, Facebook, Twitter. It was at 3G and maybe 1 bar ... going nowhere. My wife has an iPhone and my daughter has an iPod. Both had no issues and were manuevering without issue. So, I powered down and back up and immediately was at 4G, 4 bars, flying in all areas I could not just minutes before. So I hit the on/off switch and went back to watching basketball. Maybe 3 mins later I take the phone out and it appears to be rebooting. All the initial screens were popping up as if the phone was just starting up again. However, it locked on the screen with the red laser morphing into the "Droid" name.... and kept cycling and cycling. I could not shut the phone down by holding the power button. Back of the phone was a little hotter than normal. I called customer service and they said they could not do anything about it other than ship me a new phone. So ... nearly a month from original purchase. the phone is being replaced. The lady I spoke to said that she had been getting more and more of these calls. Has anyone else had this issue? I had thought I originally read that you could take the phone into an offiicial Verizon store and they could change the battery, but the tech on the phone told me this was not the case and once the battery wears out, there will be nothing that can be done. She DID tell me that the battery should last me at least "a year or two!" Seems like a short shelf life. Any suggestions on how I can restore from this dead phone to the new one? I DID get the "My back-up pro" when I switched from the Droid X to this Razr Maxx and it worked great ... so I should be able to at least restore the original, but I had added things since... sorry for the length, but wanted to make sure I had enough details because I am very disappointed to already be getting a replacement after a little more than a month.