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Razr Maxx Data issue (and not getting calls)

Discussion in 'Droid RAZR MAXX' started by Jim Droid X, Jan 28, 2012.

  1. Jim Droid X
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    Jim Droid X New Member

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    I got my Razr Maxx as soon as the Verizon store opened, I waited for the battery life after returning my original Razr. The battery is awesome, it actually does last all day!

    Now off to the issues, and they are major ones. I keep losing my data, and for long periods of time. I called Motorola tech support and they had me download the "restore connectivity settings" app from the app store. It was supposed to fix the issues, and in the 5hrs since I downloaded it I lost the data 4 times (that I noticed). While holding for second level tech support I got hung up on twice. On the third call I was told they had left for the day. You would think they would have fixed this known issue before releasing a new phone! Does anyone have any suggestions?

    I am also having trouble receiving all my calls. So far 4 times I have gotten random voicemails when my phone didn't ring. All 4 people said my phone just went to voicemail without ringing and I happened to be in an area with perfect service. Is anyone else having this issue too?

    Jim
  2. doggy2965
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    doggy2965 New Member

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    My Max is running flawless. Maybe you have one with a bad radio I would take it back

    Sent from my DROID RAZR using DroidForums
  3. connorandrew
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    connorandrew New Member

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    I agree. I have no problems with the phone. Take advantage of the 14 days and get another one.

    Sent from my DROID RAZR using DroidForums
  4. dieselpowered
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    dieselpowered New Member

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    Got mine earlier today and it has been flawless, love it!
  5. MaXGTS
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    MaXGTS New Member

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    Manufacturer defects is not limited to 14 day return policy. That falls under the 1 year warranty. I had the sales rep at Verizon clarify that for me tonight when I picked up my new Maxx.
  6. dieselpowered
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    dieselpowered New Member

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    That is correct, however, you will receive a refurbished device.
  7. Hail
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    Hail New Member

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    That's correct but take it to the store u will get a new device .... this phone is a monster!

    Sent from my DROID RAZR using DroidForums
  8. cruzinray
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    cruzinray New Member

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    Happened to me three weeks ago with my razor when i first got it. After three weeks of complaining ive realized that i will have to live with because its a 4g problem. So i traded it for the mazz. If im going to be stuck with one it should at least the mazz. You will learn to get used to it.

    Sent from my DROID RAZR using DroidForums
  9. dieselpowered
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    dieselpowered New Member

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    What is the mazz?
  10. FoxKat
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    FoxKat Super Moderator Staff Member Premium Member

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    Nothing the mazz with me, what's the mazz with you? :/

    Sent from my DROID RAZR using DroidForums
  11. droidaholic1215
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    droidaholic1215 New Member

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    MAXX Issues

    I've had mine for two days and it has run flawlessly. I upgraded from the Droid RAZR which I'll give to my daughter, since it ran perfectly too (after needing to exchange it TWICE!) It seems you got a lemon. So far, this is the best phone I've EVER owned and I think it's worth it to upgrade. The battery life is AMAZING!!! I did many things on the phone during one charge and it lasted for 27 hours! A tip: if you're not downloading things or surfing the net, just go to settings and turn off the LTE 4G. Running on 3G cuts way down on power usage. Manually go back to LTE if you start needing speed.
  12. cruzinray1
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    cruzinray1 New Member

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    Sorry, i got a little excited! I meant "maxx"
  13. donnieworld
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    donnieworld New Member

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    Same Problem Here

    I'm losing the data connection several times a day too. Missing calls. Phone reports no service. Power Off and On. Data Connection is restored. It is frustrating.
  14. weatherlover1
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    weatherlover1 New Member

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    I agree take it back and get a new one. The call quality is very good on these phones heck everything is great about the Maxx. :)
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