Razr M Camera sending portrait pics sideways...Help!

Discussion in 'Droid RAZR M' started by ChrisKal, Sep 29, 2012.

  1. ChrisKal
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    ChrisKal New Member

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    Razr M issue?

    This is odd and Motorola Tech support has no idea...

    For some reason photos taken in portrait end up in landscape and upside down (sideways) to recipient when sent via MMS. I have sent test pics to myself and three other phones, HTC, Bionic and S3 they all receive them in landscape. this didn't happen with my old T-bolt! Portrait photo's were sent and received as portrait.

    It seems to do it randomly and not in HDR mode, only in single shot mode. Also, when I go to send that picture via mms, the phone will "sometimes" prompt me to re-size the photo.

    Motorola could not not confirm if this is an issue as they have nothing noted. They didn't have a phone with service to test. They want me to do a full restore which I did and the problem still exist's.

    I want to make sure this issue is just confined to my phone before I go down the replacement road. I'm still with-in my 14 day Verizon return time and if this is an issue for all M's, it's a deal breaker...

    Can someone text an mms picture to themselves taken portrait, single shot mode and HDR mode and see if they receive it in portrait? That would be very beneficial for both myself and Motorola...

    Thanks!
  2. sonik
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    sonik New Member

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    Unfortunately I know this problem all too well. Sorry to say but it's not isolated to your phone alone.. my M does it as well as both my X's. The portrait to landscape that is. It's something to do with the "EXIF" data I believe. On my X I was able to correct the issue through Photoshop (default edit app does nothing, or on the X I didn't).

    Open the photo in Photoshop>rotate 90°>save. Open sideways photo>rotate back to correct position>save. Now the photo 'knows' which way is up. I'll test with default edit app and report back in a few..

    As for the resizing, I believe ?moto,android,verizon? has a built in limit on mms attachment size. My phones as far back as my G1 insisted on resizing my attachments if they were beyond a certian size(2mb?) Emailing solves this.. but what a pain. It's my data dangit! Let me use it.. lol
  3. sonik
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    sonik New Member

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    ...stupid phone. Lol.

    Reporting back. OK, simply rotating the pic in gallery does nothing BUT, opening up the photo editor through the menu options and rotating to landscape>save>then back to portrait>save seems to correct the 'send photos turn sideways' problem. A hokey fix at best... I don't recall if third party camera apps suffer from the same shortcoming.
  4. TisMyDroid
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    TisMyDroid New Member

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    This may or may not be easier but the QuickPic app allows you to quickly edit, rotate, then save, then send within the app and I just tested it. It does send the pic in portrait.
  5. ChrisKal
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    ChrisKal New Member

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    Thanks guys. I was on the phone with a Verizon tech this morning and he was able to replicate the issue. I was hoping it was just my phone but looks like this is normal for Motorola...

    That is a deal breaker for me. I returned the M and picked up the Incredible 4G. Interestingly, the screen is actually larger on the Incredible since the buttons are not part of the screen. Another interesting thing, the Incredible is snappy quick, quicker in auto-rotate, switching between apps and home screens. You wouldn't think so looking at the specs... but it is. Camera is WORLDS better on the Inc4, works as it should, super fast shutter and picture quality is much improved. None of the grain and noise you get with the M. The display is also more detailed with the Inc4. The qHD on the M is pixelated like crazy and whites appear yellow.

    I have to say, really disappointed with the Motorola. While battery life was awesome, everything else seems like a step down.
  6. TisMyDroid
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    TisMyDroid New Member

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    I love my M and am surprised the display is actually better than my Razr Maxx. Besides the rotated pic issue (which is a lame oversight on Motorola's part but an easy enough work around), it is possible you got a defective phone.

    You will love the dinc2 though. I loved my original dinc. My son has the rezound which is similar and an excellent phone. The camera and picture quality on htc is one of the best, imo. Have fun with it.
  7. AmishButcher
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    AmishButcher New Member

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    I had the first 2 DINC's (both 3G)over a year each and loved em both...and I can say with full certainty the M is 2 steps up in every detail (with the exception of the camera, simply haven't taken enough pics yet for a verdict at this time). I'm sure I woulda loved the DINC3 (4G) but just wanted to try somethin different, and am glad I did...sorry about your experience with the M
  8. AmishButcher
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    AmishButcher New Member

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    Whites appear yellow...really??
    View attachment 56559
  9. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Slightly dingy or over saturated colors are normal to some extent on samoled screens... all 4 of the maxx's on my account look similar... turn up the brightness... other than that.. you'll get used to it..
  10. TisMyDroid
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    TisMyDroid New Member

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    Yeah on some phones, they have. Mine is fine too. Don't know if I would've been happy if it wasn't.

    View attachment 56562
  11. sonik
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    sonik New Member

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    Just wanted to add this tidbit. Oddly, the front facing camera does not suffer from the same sideways-sent-portrait problem.. that should help muddy the waters a bit, or help clear things up.. idk

    To help convolute things, more findings. (Three photo types taken HDR, PORT & AUTO. Each taken "H" horizontally and "P" portriat.)

    Phone gallery>details show only HDR_P.jpg(HDR-portriat) as rotation '90', others at '0'. Note: This is the only portriat photo that sends correctly.

    Ubuntu image viewer>properties>details>image data>orientation shows all orientations as top-left except the photo PORT_P.jpg(Right-Top).

    All photos show correctly in both galleries......!?!?!?

    A. wtf?
    B. Even if the galleries look at both strings of data, the android 'details' and the ubuntu 'properties'.. how are they determining AUTO_P.jpg should be displayed as a portriat?
    C. Why then, if there's some secret orient data does android NOT know to simply use that to rewrite the incorrect data.. lol

    I give up, hopefully this info will be helpful to someone in the programming dept if not google itself someday. lol
    Last edited: Oct 1, 2012
  12. JetNoize
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    JetNoize New Member

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    Very nice desktop! I thought if you removed the Google search bar that you couldn't reclaim or use the screen space vacated by it. Yours appears to be in use.

    If you don't mind commenting on that and how you got you desktop arranged that way, I would appreciate it.

    Thx!
  13. TisMyDroid
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    TisMyDroid New Member

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    I use Nova Launcher so I have quite a bit of flexibility in my home screen but lose other things (no stock circle widget except what I download off play store). I think with the stock launcher you can't get rid of the google search bar from the home screen but you can on Nova.
  14. JetNoize
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    JetNoize New Member

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    Thanks

    Thank you for that information - because of it, I went out and bought an M today to replace my X. I have already installed Nova and love the phone so far.

    Sorry for the thread highjack OP...
  15. TisMyDroid
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    TisMyDroid New Member

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    Yes, I am loving the M so far...and that is after coming from a Maxx (which had been my favorite Android). Have fun jet!
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