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Random Reboots - How to investigate?

Discussion in 'Droid RAZR Support' started by err.peer, Dec 26, 2011.

  1. err.peer
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    err.peer New Member

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    Is there a way to find out which app/process is responsible for a random reboot? A Windows event viewer equivalent would be ideal. There has been no discernible pattern thus far.
    Oh, I'm not rooted either.
  2. Trash Can
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    Trash Can New Member

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    I don't know the answer to your question, but I haven't experienced a random reboot, nor has my wife's. {{knock on wood}} Both stock.
  3. rubiksc00p
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    rubiksc00p Well-Known Member

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    I don't believe so, you just have to keep track of what you downloaded and if your phone started crashing after you downloaded something, delete it and see what happens! :)

    Sent from the best phone on Verizon!
  4. err.peer
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    err.peer New Member

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    Has anyone had any issues with GO products in general? I'm using their Lockscreen, Launcher and SMS apps.
  5. amydaveg
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    amydaveg New Member

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    random resets

    I have been having the same problem. After speaking to both Motorola and Verizon they think it is a defective phone.

    They are sending a new one. I'll keep you posted.
  6. Dunc
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    Dunc New Member

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    It's a defective phone. I had the same problem. Verizon didn't believe that it was happening until I showed them video I took of my phone. They gave me a new one and it hasn't rebooted once.
  7. robert70
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    robert70 New Member

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    It is not the phone, its an app, this will be the 3rd phone I have had and the reboots are due to an app, I certainly do not know which one however as I wasn't paying attention to shock one it started after.my suggestion would be to backup your phone and do a factory reset, however remember to remove your SD card before resetting the phone or you will wipe the SD card too. And the install your apps one by one and wait a few days in between each app, and by a few days I mean like four to five days.

    Sent from my DROID X2 using DroidForums
  8. robert70
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    robert70 New Member

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    Paying attention to which one it started after even. Good lord I need coffee I didn't even proof read that before posting it.

    Sent from my DROID X2 using DroidForums
  9. amydaveg
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    amydaveg New Member

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    Reboot

    Mine is rebooting after a factor reset with no apps installed.

    This is my second replacement since I got the phone a month ago. The first phone had a buzzing in the speaker.

    Now I will prob get a refurbished phone from Verizon with someone's other problem. Do you think they are shipping new replacements since it has been out only a month?

    I have to say, this is my first android and the quality control is lacking. Does anyone test these before they go out?

    I had the same blackberry for 2 years without a single problem.
  10. Dunc
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    Dunc New Member

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    Post #6 is still accurate in this case as I also did a factory reset. Simply walk into Verizon and let them see it reboot or take a video of it happening. You'll walk out with a new one in hand. If not go to another store because you should get a new one not a refurbished one. If they bring out a refurbished one make it clear that refurbs are an unacceptable solution.
  11. amydaveg
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    amydaveg New Member

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    New phone, Still rebooting

    Got the new phone and it just happened again.

    I have been installing programs slowly like suggested above.

    I think I have narrowed this down to Google Music.

    Does anyone else notice this?

    How can I be sure, ie a log file? Or do i have to just uninstall music and see what happens. thanks
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