Quick question

Discussion in 'Droid RAZR Support' started by solohikr, Mar 31, 2013.

  1. solohikr

    solohikr Member

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    I have a Droid Razr (original) since it came out, I broke it and filed a claim with asurion. I read somewhere else, can not rember where, that said asurion was out of original razr's.
    The question is to anyone that has filed a claim with the Droid Razr, what did asurion send you as a replacement phone?


    for the record:

    got the same phone, and it didn't work out of the box, waiting on another replacement
     
    #1 solohikr, Mar 31, 2013
    Last edited: Apr 2, 2013
  2. CitySlaka

    CitySlaka Member

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    They send a refurbished price of junk. And good luck getting a replacement if you get one that's messed up, I filled a claim 3 weeks ago and its already falling apart and they want to make me pay another 100 bucks to fix their **** up.
     
  3. lloydstrans

    lloydstrans Platinum Member

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    They will send you a razr first, when they are out of stock of razr's then you would receive a razr maxx. Just because they were out of them several weeks ago does not mean they're out of them currently. Yes you'll get a refurbished unit. This late in the cycle you'll get someone's problem child. Good luck.

    "stroped" of my razr maxx, poo.
     
  4. fireman00

    fireman00 Member

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    won't help you know but check with if your home owner's insurance has a "home computer policy" clause which costs 20 bucks a year and thankfully covers smartphones because I CRUSHED my Razr Maxx in the rear hatch of my SUV. I filed a claim, sent them a picture of the crushed phone and a receipt for the new phone. I got a check for the replacement value minus a 50 dollar deductible within 3 days.
     
  5. obxsalvo

    obxsalvo Silver Member

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    In the pass when I have gotten phones replaced through them each replacement phone came with a warranty and I had to use it once or twice. Only one time did they say that after a month the off/on switch spring failed was "ware and tear" and also tried to say abuse. They sent another phone and told me they would look at returning phone and if they think I abused it would charge my credit card x amount of money. ( never did ) I would have never allow that to be charged to my card without a dispute. So point here is they will sometimes sent out a replacement for the replacement without any whining and sometime not. Just stand your ground if your right.

     
    #5 obxsalvo, Apr 6, 2013
    Last edited: Apr 6, 2013
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