Question about Verizon Warranty

Discussion in 'Android General Discussions' started by pyro6128, Dec 18, 2010.

  1. pyro6128

    pyro6128 Senior Member

    Joined:
    Jan 5, 2010
    Messages:
    1,517
    Likes Received:
    8
    Trophy Points:
    68
    Location:
    NYC
    Ratings:
    +8
    My d1 is a little over a year old (i think a year and a week) and the camera refuses to focus. At this point I'm sure its a hardware program because I have flashed the sbf and I still get issues. I'm out of warrant now (got the phone last dec 12). I have insurance, but I don't want to pay 90 since I've already paid 90 once to have the phone replaced. Is there any way I can get verizon to give me a new phone or something? I don't need a droid 2, although it would be nice. I would be perfectly happy with another d1. Anyone have any experience trying to get verizon to help you out if you're out of warranty?
     
  2. hookbill

    hookbill Premium Member
    Premium Member

    Joined:
    Nov 30, 2009
    Messages:
    19,502
    Likes Received:
    8
    Trophy Points:
    168
    Location:
    N.E. Ohio
    Ratings:
    +8
    Your best bet at this point is to try and get an early upgrade. Verizon isn't going to replace a phone that is out of warranty but if you call customer service and explain the situation to them, make it clear that you'd like to see what can be done about an early upgrade I think they may be willing to work with you.

    I answered almost an identical thread on this earlier. If the first person doesn't want to cooperate, try again. By the third call tell the rep "this is my third call…".

    You may get it right away, I'm just describing how I worked it out one time.
     
  3. onsht1kll

    onsht1kll Member

    Joined:
    Aug 10, 2010
    Messages:
    431
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Plymouth, Ma
    Ratings:
    +0
    U said u already paid 90 once? Did u already make an insurance claim? If u did the insurance replacements from asurion have a 1year warranty .. just call asurion and tell them u need it replaced under warranty. . They'll do it for free

    Sent from my Droid using DroidForums App
     
  4. pyro6128

    pyro6128 Senior Member

    Joined:
    Jan 5, 2010
    Messages:
    1,517
    Likes Received:
    8
    Trophy Points:
    68
    Location:
    NYC
    Ratings:
    +8
    Really? And I won't have to pay a deductible again? I paid 90 once because I had the phone on my lap in the car, then got out, and the phone fell to the ground, which shorted out the screen. I paid 90 and got a replacement. If they have a 1 year warranty on it then that might be the way to go!

    And I want to avoid the early upgrade since I'm waiting for the dual core beasts that will be coming out soon.
     
  5. fwellingtonfiii

    fwellingtonfiii New Member

    Joined:
    Feb 9, 2010
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Ratings:
    +0
    Don't quote me on this but I think Assurion's warranty is for 60 or 90 days?
     
  6. pyro6128

    pyro6128 Senior Member

    Joined:
    Jan 5, 2010
    Messages:
    1,517
    Likes Received:
    8
    Trophy Points:
    68
    Location:
    NYC
    Ratings:
    +8
    I talked to asurion and they said because there is a scratch on the bezel, my warranty with them is voided. Then I asked how a scratch on the front part of my phone effected the camera in the back, and they hung up on me. The camera wasnt working before i got the scratch.
     
  7. onsht1kll

    onsht1kll Member

    Joined:
    Aug 10, 2010
    Messages:
    431
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Plymouth, Ma
    Ratings:
    +0
    Just call back and talk to someone else .. just play dumb and say the scratch was on your case and u didn't realize u had it on cuz its clear ..they will warranty it

    Sent from my Droid using DroidForums App
     
  8. onsht1kll

    onsht1kll Member

    Joined:
    Aug 10, 2010
    Messages:
    431
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Plymouth, Ma
    Ratings:
    +0
    Asurions warranty is 1 year on a refurb .. when u get it replaced u get another 1 year warranty

    Sent from my Droid using DroidForums App
     
  9. Malvado

    Malvado DF News Team/Mod
    Premium Member

    Joined:
    Nov 7, 2009
    Messages:
    1,991
    Likes Received:
    15
    Trophy Points:
    103
    Ratings:
    +15
    That's very unprofessional of them to hang up...you can tell they don't care about there customers...anyways I've always had problems with asurion...they try to rip you off...give it another try and hopefully you will speak with someone nice :)

    Sent from my DROID2
     
  10. UrbanBounca

    UrbanBounca Rescue Squad
    Staff Member Rescue Squad Premium Member

    Joined:
    Sep 25, 2010
    Messages:
    2,739
    Likes Received:
    199
    Trophy Points:
    143
    Location:
    Virginia
    Ratings:
    +240
    Scratches don't necessarily void the warranty with manufacturers. Why would they with Asurion? They're just being cheap.
     
  11. pyro6128

    pyro6128 Senior Member

    Joined:
    Jan 5, 2010
    Messages:
    1,517
    Likes Received:
    8
    Trophy Points:
    68
    Location:
    NYC
    Ratings:
    +8
    Yea I'm going to try again tomorrow. Maybe if I tell them how the other representative hung up on me they'll be more willing to play ball. I wonder if I could convince them to give me a droid 2 for a 90 deductible. I think im just being greedy though haha
     
  12. obxsalvo

    obxsalvo Silver Member

    Joined:
    Feb 13, 2010
    Messages:
    548
    Likes Received:
    203
    Trophy Points:
    143
    Location:
    Hatteras Is. NC
    Ratings:
    +231
    Current Phone Model:
    Droid Turbo
    If you paid for the phone with a credit card most double the warranty, you may want to check.
     
Search tags for this page

how can i tell if istill have a warranty on my droid x2

,

scratched phone camera will verizon warranty cover