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Problems with 3G connections since update

Discussion in 'Droid RAZR Support' started by DianeC, Mar 3, 2012.

  1. DianeC
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    DianeC New Member

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    Before the last ota I was connected all the time, using CDMA only, and easily flipped phone into 4g when I needed it. Battery life was fine, lasted thru the day.

    After ota I find I often have no 3G data connection, but can switch to 4g and the data flows fine, but doesn't stay connected. Called Verizon this am and the tech did a reset, and had me pull and reinsert the sim card. She said that I am in a heavily saturated 4g area and I should use it, that my battery life will be fine on it...phone is staying connected to 4g, but battery is dropping fast....could be because I am checking all the time. She also said when i travel to rural areas i might want to lip it to cdma only to conserve battery, so it wont search for 4g. Does this sound right, or do I have a problem?

    I've had the the phone since the release date, and this is first issue I've had.

    Another problem cropped up since the reset/pulled sim: the battery use won't reset, it's still showing time/use since prior charge. I used to (yesterday) refresh it and see what current usage is...now it shows 24 hours and running totals. Any help there?

    Thanks for your help!
  2. Jungle King 76
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    Jungle King 76 New Member

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    I don't know what could be the cause of the data problems because the majority of users have all reported that the latest ota fixed any data issues. I am one of them.

    As for the battery stats, I know that if you do not do a full charge, it will give a running total since the last full charge. If you have done a full charge and it us not resetting, I wouldn't know what else to recommend unless you were willing to really get in and mess with your phone.

    Sent from my DROID RAZR using Xparent Purple Tapatalk
  3. DianeC
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    DianeC New Member

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    Thanks. I will try giving it a full charge, perhaps that does trigger the refresh.

    As to the inability to connect to 3G in a 'saturated' 4g area, it does seem really strange, and I am hoping someone else in a metro area is seeing the same issue. I worry what will happen when I head out into remoter areas like Pinetop, and can't get 4g, will i be able to manually switch to and hold 3g, like my old OG did just fine? Sure hope so
  4. FoxKat
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    FoxKat Super Moderator Staff Member Premium Member

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    When in areas where you can't get 4G, the phone SHOULD step down to 3G naturally. In fact, the phone needs both a Cellular carrier and a 3G carrier to trigger the 4G radio to connect. Once the 4G radio reaches a distance that is too far from towers, the 3G radio should jump in and start working.
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