Problem with Playstore app

Discussion in 'Samsung Galaxy S4' started by MTsang, May 29, 2013.

  1. MTsang

    MTsang Member

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    Hi everyone, hope someone can give me some direction here. My play store app suddenly stop working on my S4, when I tap it, it tries to open but force close.
    All other apps works fine except this one app "play store" cannot be open. I try shutdown and restart but that didnt help. Has anyone have any problems with apps cannot be open before? Any insight would be appreciated.
     
  2. Mrricka81

    Mrricka81 New Member

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    Open settings,

    click the more tab (Top right)

    click application manager

    swipe from right to left till you get to ALL

    find the Google play store in the list click on it

    click the button that says clear data (Don't worry your apps won't go any where)

    then launch the play store again
     
    #2 Mrricka81, Jun 1, 2013
    Last edited: Jun 1, 2013
  3. MTsang

    MTsang Member

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    Thanks, I went through all that already, besides clear caches & data, I even try uninstalled all updates come out and restart. It just won't start.
    So yesterday I took it to my local Verizon guy they did all the steps they could to trouble shoot still couldn't get it start.
    He told me it could be my google play got corrupted by their recent update, it appear there are three people that have reported the same issues like mine. They suggest to factory reset so I did & thank god its working once again.
    Thinking back, it really is the Google play update that screw things up. Guess I will read the feedback before I do any update.
     
  4. Mrricka81

    Mrricka81 New Member

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    Google play should update on its own.

    If you are talking about a OTA or system update that is something you would have to initiate

    Maybe if you have the same problem again go to settings and remove the google account. Then add it back

    Not sure why this fixes it but I've been down that road before and it worked for me.
     
  5. MTsang

    MTsang Member

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    Hmm...so let say if it happen again *knock on wood* can you show me the steps where can I go to remove google account & add it back again?
    I pray to god it wont happen again.
    Thanks
     
  6. MTsang

    MTsang Member

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    Just so you understand when I was having that issues with google play. I did go to setting and clear caches, data & even uninstall all google update. Google play seem to disappear because I couldn't find it in application manager.
    After that, a message keep popping up asking me to please install google play but at the same time it wont let me. There's no way I can install or add. That was my main issue before I did the factory reset. Really hate going through the factory reset hassle. I cross my finger it wont happen again. Thx
     
  7. Mrricka81

    Mrricka81 New Member

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    To remove


    [​IMG]


    If you get any funny errors mesages (Hopefully not) knocking on wood Lol

    can you take a screen shot

    This is done by pressing the power key and the Home key at the same time
     
  8. MTsang

    MTsang Member

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    Yes I know how to take screenshot. Wow! Wish I had known to try that steps before I jump the gun to do factory reset! Very good info, thanks for the clear instructions. You must have a Samsung Note 2 very nice. If I get anymore funny messages I sure will look for you! *knocking on wood twice again** wink wink! Lol
     
  9. Mrricka81

    Mrricka81 New Member

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    It sound to me like you disabled google play store under setting, app manager

    ANDROID 4.2.2 GIVES YOU THE OPTION OF DISABLING SOME SYSTEM APPS LIKE

    CITY ID, Slacker or Flipboard just to name a few

    Also the app will be moved to the bottom of the list of apps A to Z Enabled then A to Z diabled

    IF THAT WAS THE CASE ONCE A APP IS DISABLE ALL YOU HAVE TO DO IS CLICK THE ENABE BUTTON TO GET IT WORKING AGAIN

    It can be kind of confusing because the button says enable or disable

    When the button says enable the app is disabled

    When the button says disable the app is enabled


    See my point :)

    Probably all wrong but sometimes it's just that simple

    Anyway glad it all working for you
     
    #9 Mrricka81, Jun 1, 2013
    Last edited: Jun 1, 2013
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