Problem with my HTC Incredible

Discussion in 'Android Tech Support' started by dutchharry, Apr 30, 2014.

  1. dutchharry

    dutchharry New Member

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    For the past few days each time I try to access my text messages app I receive the message "Sorry. Messages has stopped unexpectedly. An error report will be sent to HTC. Please try again." I am offered "Force close" as the only way out of this screen. I have tried switching off and removing battery but it hasn't cured the problem. Suggestions would be greatly appreciated, Dutchharry
     
  2. GoCliffGo05

    GoCliffGo05 Super Moderator
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    Try going to settings - apps - all, finding your messaging app and clearing data. Reboot and see if you can get in.

    Never owned and htc device but this has NOT erased text messages on any of my Motorola or Samsung phones.

    Sent from my DE Moto X
     
  3. dutchharry

    dutchharry New Member

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    Thanks for the suggestion

    Tried as you suggested but problem still persists, but thanks anyway.
     
  4. GoCliffGo05

    GoCliffGo05 Super Moderator
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    Hmm, I'm sorry I couldn't help. Have you installed anything recently that may be conflicting with your messaging app? My last resort would be a complete factory reset... Or you may consider calling the company.

    Hopefully someone will be along who can offer further suggestions.

    Sent from my DE Moto X