Problem w/ cox e-mails?

Discussion in 'Droid X Tech Support' started by djandj, Dec 7, 2010.

  1. djandj
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    djandj New Member

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    Just got my Droid X and I have my e-mail through Cox Communications business. Was told at the Verizon store that there is a problem in communications between Cox e-mail accounts and Droid. True. I only get some e-mails and cannot send.
    Anyone have this proble? More importantly, any have a solution?

    Thanks
  2. jeffe65
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    jeffe65 New Member

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    I've been using COX for quite a while without problems; mine isn't a business account though.

    You may want to check with COX to make sure you're set-up correctly.

    Sent from my Droid using DroidForums App
  3. djandj
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    djandj New Member

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    Yep - seems to be the business accounts only for some reason
  4. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    I may be wrong but unless you are using Exchange you should not have any issues. The phone or VZW have no idea if the email is personal or business. If you use the same settings from your computer it should work.
  5. djandj
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    djandj New Member

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    While it seems odd, I was told this by 2 different people at the verizon store. And I can receive e-mail, but not send. (at least not yet) Still fiddling.
  6. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    Check the computer settings for outgoing email
  7. djandj
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    djandj New Member

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    I've tried all the settings w/ my decktop right in front of me. I have connectivity w/ the account, but the outgoing e-mail just stops and won't go through. I tried the ports listed on the desktop. The incomming on the droid is 995 - tried that with the outgoing w/ no luck

    Other specific ideas?
  8. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    Since you verified the settings the only other suggestion I can make is to call Cox and ask them if you need to do something different to access email via a mobil device. Sorry.
  9. guidot
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    guidot Developer Relations Staff Member Premium Member

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    The outgoing settings should be different for a mobile device. There should be something telling you about logging in to the outgoing server and maybe using a secure login because you are mobile.

    If you are on a desktop connected directly to cox's network you don't need the security as you are already connect through their service. But your phone is using vzws network to get to the server.

    Sent from my rooted A855.
  10. djandj
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    djandj New Member

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    Ok sounds promising, however, I called Cox, and they said they can't guarantee their e-mail working w/ any particular phone, and Verizon said they know of a problem w/ cox e-mails and they can't help either. Does ANYONE out there use Cox business for their e-mails?
  11. faapilot
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    faapilot New Member

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    OK...for COX Customers, I am one too.
    I have an X and had the same issues you all are.
    I called their tech support and got a GREAT gal who gave me the port settings. Here they are:
    1. Go to Settings
    2. Go to Accounts
    3. Pick your Cox account
    4. there are 4 areas, the first one is GENERAL; your username, blah, blah, enter accordingly
    - second one is INCOMING; should be pop.west.cox.net (west for me in CA) and the incoming port is 995
    - third is OUTGOING; should be smtp.west.cox.net; outgoing port is 465
    - last one is OTHER

    Hope this helps
  12. djandj
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    djandj New Member

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    Good god man! you've done it!! Thank you!. You managed what the corporate giants at both Cox AND Verizon could not do. FAA - I owe you one. PM me if I can be of assistance out here in OC. Cal.

    One stupid port # is all I needed. (good grief) how hard would that have been for Cox or Verizon to tell me
  13. faapilot
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    faapilot New Member

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    DJANDJ...
    Glad it helped and glad to be of service...LOL
    In South OC too....
    Be Safe and have a great Holiday.
  14. guidot
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    guidot Developer Relations Staff Member Premium Member

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    Man. Im good. Dancedroid

    Sent from my rooted A855.
  15. droidlife4me
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    droidlife4me New Member

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    I have a Droid X with the following settings that allow me to send and receive my COX email:

    General Settings
    Account name: COX
    Real name: My real name
    Email address: Entire address- name@cox.net

    Incoming Server
    Server: pop.west.cox.net
    Port: 110
    Username: name only, WITHOUT @cox.net
    "Use secure connection" and "Verify Certificate" are NOT checked

    Outgoing Server
    Server: smtp.west.cox.net
    Port: 587
    Username: Entire address- name@cox.net
    "Use secure connection" and "Verify Certificate" are NOT checked

    I read on the Cox site that Android phones need to use a secure connection to access email. Not the case on my Droid x. Hope this helps!
  16. RayR
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    RayR New Member

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    Finally Success

    Thank you for this detailed lay out. I have been trying all day to get my Droid X to send/ receive email. I used every post I could find. Tried every combination. I got incoming but no outgoing. then visa versa. I just kept re doing it and eventually it worked. I suggest perseverance. The only thing I have not seen mentioned anywhere is this: On my phone there are these additional settings.
    Incoming Server
    Advanced Settings:
    Use secure password (TLS) Set to AUTO

    Authentication : set to Password

    Outgoing Server:
    Advanced Settings:
    Use secure password (TLS) set to AUTO

    Authentication: set to AUTO
    For the past year I have used outgoing gmail server settings because I gave up trying to get cox to work. Your settings here worked... had to try again today because Verizon suggested I reset my phone to Factory due to a major glitch in Gmail. Verizon ALWAYS says to reset your phone to Factory to fix anything. It turns out GOOGLE had messed up a Gmail update and the phone was fine.

    At least I now finally have it working properly thanks to your help! Much Appreciated post! (btw, I changed west to east because I am in VA.)
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