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Problem: Sync'ing with Non-Gmail Email accounts

Discussion in 'Android Tech Support' started by YerToast, Nov 9, 2009.

  1. YerToast
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    YerToast New Member

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    Greetings all!

    For some reason, my three email accounts (.mac, comcast.net and hotmail.com) do not sync up with my Droid. They did when I first picked up the phone.

    When I try to refresh/get messages, I get the icon of the spinning flower thingy and the Loading Messages...forever :)

    I have full signal strength (3G) and WiFi (turned on and disabled).

    I heard deleting the accounts and adding them back helps but there doesn't seem to be a delete account button to use.

    Any suggestions would be appreciated.
  2. New2u
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    New2u Super Moderator

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    To delete an account you have to go into menu > settings > accounts and sync > and you delete them from that menu.. just click on one and remove it.

    I have not had any issues after installing yahoo, or msn.. i dont know though.
  3. YerToast
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    YerToast New Member

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    I was able to remove the individual email accounts by going to email>longpress each account>Remove. You can then add the account back as usual.

    I did that and the messages still are not loading, just the same Loading Messages ...message.

    The accounts and sync section New2u referred to only appears to apply to gmail, facebook and corporate accounts.

    Given that the other data services (browsing and texting) are working fine, I'm outta ideas.
  4. garboy
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    garboy New Member

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    I am having the exact same problem. It was working when I first set up the phone, but now it is not. I deleted the email accounts and recreated them but I still get the Loading Messages thing. Help!!
  5. YerToast
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    YerToast New Member

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    Update: I spent 45 minutes on the phone with Verizon. They claimed the account was properly "provisioned" etc and told me to call Motorola today :( The weird thing was that email started working at the end of the call. He claimed he didn't do anything.

    garboy: Try a battery pull which clears out the "cache" etc on the phone.

    My phone atm is downloading tons of mail on the Hotmail server that I had not deleted. One of two test messages I sent to my work accounts showed up on my phone.
  6. garboy
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    garboy New Member

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    Interesting. The battery pull worked! Thanks, YerToast. I wonder if there is a way to clear out all that stuff without pulling the battery.
  7. YerToast
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    YerToast New Member

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    Not sure if there is or not. It looks like my issue was partly how Verizon set up the data plan for this phone and mostly due to the 650 emails sitting on my Hotmail account, many of which had large attachments :) Archiving/deleting those seems to have solved the last of the problems.
  8. garboy
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    garboy New Member

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    Unfortunately it worked for a little while after I pulled the battery but I am having the same problem again.
  9. YerToast
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    YerToast New Member

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    garboy: Go to your email accounts via the web or your home computer. Check for old emails with large attachments. Save them onto your computer if needed then delete them. After you clean out all of your email accounts, do a battery pull again.

    My phone burned through 95% of its battery life in 4 hrs of continuous 3G downloading of emails with big attachments...things seem ok after cleaning out the accounts.
  10. garboy
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    garboy New Member

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    I have nothing in my Inbox on the server. So far, it is working since my 2nd battery pull. But even before that, there was nothing on my server. My Outlook pulls the stuff down right away, so there is barely anything there at any given time.
  11. lateryoo
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    lateryoo New Member

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    I had the same issue and pulling the battery and restarting worked for me.
  12. Elliebpr
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    Elliebpr New Member

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    I have the same problem. Email comes in intermittently. I'm good for awhile, then I go hours or a whole day yesterday without any email coming in. Email settings are right, but something is hanging up the process. I've been on with any number of Verizon and Motorola reps, but nobody has been able to address a solution. I don't want toconstantly reboot to get relief for a little while. I want and need reliable email. This is a major glitch. Really unacceptable. Verizon/Motorola need to hear from us so that they get a fix going immediately.
  13. ntimid8r
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    ntimid8r New Member

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    I use hotmail as well and for the most part, getting my emails is sufficient. But yes...with all the black friday and spam ad's coming across right now...my droid takes a while (maybe a couple minutes) to get each one of those emails.

    But what bugs me the most is when old emails find their way onto my droid and I get a notification that I have new mail. I can only guess that X amount of emails are allowed on the droid and if I delete emails from hotmail via my pc...then droid finds older emails to fill the void. Not sure, that's just my guess. But it's annoying to get notifications for emails way old. :icon_ nono2:
  14. treo700w
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    treo700w New Member

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    i have the same problem with my hotmail accounts. email refreshes infrequently if at all. i have tried forcing the refresh and the refresh circle would spin indefinitely on top right hand corner.

    unfortunately, been using the browser to check my hotmail accounts. at least that works.

    :mad:
  15. DiskEyes
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    DiskEyes New Member

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    Problem Synching Email

    I'm experiencing the exact same problem with my Hotmail accounts. Seriously?! Hope this gets attention and gets fixed quickly. Disappointing.
  16. Maxbender
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    Maxbender New Member

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    email problems are real..

    This a frequent problem across all the boards. I have a Comcast email account as well as one at work. The work one is not "exchange". The Comcast is set up as a POP and the Work is IMAP.

    The work email started failing (error message) and moved it over to POP account from IMAP. I was frequently getting the spinning connection and was frequently having to re-boot the phone. Also, I get old emails occasionally and if I delete current ones they come back. I have since switched back to IMAP but limited it to my "in-box" only thinking the shear volume of the other accounts was some how bogging it down.

    I have seen a lot of back and forth between technical folks trying to solve this problem and they seem to act like there is a workable solution if the user could only just explain to them what they are doing. In my opinion this is not necessarily a user problem and its android software related. That is not to say that the Droid is not always working right, it just appears that it can't handle all protocols the same. For example, gmail seems to work flawless.

    Certain attachments appear to throw the email into fits as well. Again, phantom notifications are happening. I have tried every conceivable set-up (there are only so many settings options for email) and I still experience issues.

    I do think that Verizon is aware of the issues (surely they must be and I think they are getting a lot of returned phones from frustrated folks). I am confident they are working with Motorola and presumably Android developers to come up with a fix. This product was clearly pushed out a little fast - but that is the world we live in now with technology related gadgets. I have two days to decide if I want to give up and return the phone or hope for a work around. Being a long time Verizon customer I was as a lot of customers glad to have a real choice besides the boring Blackberry and I never really bought into the whole Iphone thing. Its coming from the Blackberry that has fantastic email capability to something that is not so smooth and marginal at best that is causing me some grief.

    If I do give it up, I will be watching the evolution and will buy it back or its successor in a heart beat once I can rely on email - not asking for perfection but come on...
  17. Tahoe
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    Tahoe New Member

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    I have the same problem with my Comcast email account and I HOPE that Motorola can get this fixed.

    My email works, then it shows the little spinning thing saying it's loading messages. I finally deleted all my messages from the Comcast server, yet this continues and I can not receive new messages until I turn the phone off and turn it back on again.

    This only lasts a couple of hours though before the little thing in the right hand corner is spinning again telling me it's loading messages. Sometimes it loads duplicates and triplicates of emails I have already deleted. HELP! I am tired of turning my phone on and off to get email.

    PLEASE MOTOROLA - GET THIS PROBLEM FIXED WITH COMCAST EMAIL.
  18. etbllc
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    etbllc New Member

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    Same problem(s)!!

    I have to do a physical shutdown to get Comcast e-mails.

    Perhaps Comcast can suggest other settings other than 995 for incoming and 465 for outgoing? What about SSL? On or off?

    I delete my mac mail on the Droid and they reload again (aargh).

    These are definitely quirks that are unacceptable. iPhone never did this and neither did BBerry.
  19. etbllc
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    etbllc New Member

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    Called Comcast---definitely a junior tech rep.

    Had no idea what SSL stands for.

    She said to use 110 incoming and 587 outgoing. Didn't help.
  20. Tahoe
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    Tahoe New Member

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    So how do we get the Motorola folks to read this thread and fix this email problem? How can they possibly sell a high end phone when the only email that works is Gmail? My phone right now is doing it's usual - saying it's loading messages while the little twirly thing in the corner is going in circles. Time for me to pull the battery or turn the phone off again. RIDICULOUS & ANNOYING! Maybe I should have bought an iPhone...
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