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Problem recieving Picture messages lately.

Discussion in 'HTC Droid Eris' started by Kruzer31, Dec 27, 2009.

  1. Kruzer31
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    Kruzer31 New Member

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    Have had my Eris for about a month. Just the other day when a picture message comes in I get a grey box saying download. When I click to download i get a message saying Download of Message Unsuccsessful. Is this something anyone else is experiencing?

    JEFF
  2. AndroidNoob
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    AndroidNoob New Member

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    Yes. I just got my Eris today and I get that message when a picture comes. Did you find a fix?
  3. Kruzer31
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    Kruzer31 New Member

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    nope, sometimes the pictures come through, but when the grey download box pops up and i click it it tells me it was unscuccesful so i dont know what the hell is wrong with it
  4. AndroidNoob
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    AndroidNoob New Member

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    If I wanted to talk to someone about picture messaging and my lack thereof, would I need to contact someone at HTC or Verizon? And how would I go about obtaining those customer service numbers?
  5. LoneWolfArcher
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    LoneWolfArcher Well-Known Member

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    I had a problem sending pictures or video texts via WIFI. If I turned WIFI off and went 3G then they'd go through on a retry.:droideris:
  6. AndroidNoob
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    AndroidNoob New Member

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    What would wi-fi or 3g have to do with sending a picture via text?
  7. LoneWolfArcher
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    LoneWolfArcher Well-Known Member

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    No idea! LOL But as soon as I turned WIFI off and retried (with Verizon on my landline) and switched to 3G, it went through.
  8. johnny9374
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    johnny9374 New Member

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    i just started a new thread on this same prob i hardly use wifi its always off i still cant get pics anyone find a solution?
  9. AndroidNoob
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    AndroidNoob New Member

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    So I just sat on Verizon Wirelss Tech Support for the last 45 minutes to figure out something about my pix/flix messaging problem. When I would send a message it would never get to the destination. When I would receive one I would get the download option but never see the pic. He had me do a hard reset on my phone and everything and I reprogrammed it. He sent a test picture to me and it worked!

    The culprit...I had my 3G turned off. I was able to use the browser because I always turned on wi-fi in my house then turned it back off. 3G coverage carries your data and when it's turned off you can't send or receive data....DDDOOOOOHHHH!!!

    Maybe my ignorance will help someone else.
  10. johnny9374
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    johnny9374 New Member

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    ugh that doesnt help me cause i rarely use wifi and have never turned 3g off
  11. AndroidNoob
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    AndroidNoob New Member

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    I would call Verizon Tech Support if you haven't already (use a land line). I talked to a guy named Joey Coxey and he was great help.
  12. johnny9374
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    johnny9374 New Member

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    was on the phone with them for about an hour the other day the tech sent me a pic and it worked then he tried again and i got the d/l box again he said he was gonna mark the problem and try to get it resolved and thats as far as i got
  13. AndroidNoob
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    AndroidNoob New Member

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    Hmmm...that stinks. Sorry bro. I have imparted as much wisdom as I could. Which isn't much :(
  14. johnny9374
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    johnny9374 New Member

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    its all good ty for the quick reply this phone is awesome just wish i could get my damn pic messages back lol i gotta tell everyone to send them to my email
  15. ski745i
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    ski745i New Member

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    well, looks like 2 months later after this thread started I am having the same problems.....cant get pics attached to the texts! This really sucks, wow! And I am NOT doing a hard reset either! Way too much crap on the phone now.....

    Rediculous!!!!!
  16. domsmom08
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    domsmom08 New Member

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    im having the same issue all of a sudden! what gives....has anybody found a fix for this???
  17. ski745i
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    ski745i New Member

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    Wtf???? Wow
  18. LoneWolfArcher
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    LoneWolfArcher Well-Known Member

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    Could it be a memory issue? Do you have a lot of apps/messages etc??
  19. ski745i
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    ski745i New Member

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    Few apps but I have it set up to store everything on my SD card....there is plenty of room left
  20. johnny9374
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    johnny9374 New Member

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    same prob i was having if u call verizon they are gonna make u do a factory reset they made me and it still was messed up they sent me a new phone if u are worried about any apps u bought they are tied to ur google acct so all u gotta do is reinstall them u wont have to buy them again
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