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possible water damage

Discussion in 'Droid RAZR MAXX' started by dropzone, Apr 28, 2012.

  1. dropzone
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    dropzone New Member

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    looking for some help.

    i was at dinner and a whole pitcher of water got spilled on the table and most of it ended up in my lap. of course this is also where my phone was.

    I quickly dried off the phone and it seemed fine but over a few min it started to blink and now it wont turn on at all. i tried all the resets including a hard reset but still no powering on. when i plug it in i get a white led but still nothing else.
    I pulled off the back and did not find any water and both water indicator stickers are fully intact. are there any other stickers i am missing? and if they are fine i have to think that no water got into the phone. can a undetectable to the eye amount of water really kill these phones??

    if i dont see any sign of water and i bring it in to be replaced is there a way for them to see that it came into contact with water? i REALLY dont want to have to by another one of these.
  2. crxlsturbo
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    crxlsturbo Member

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    No they won't know. Just to be on the safe side. Make sure its dry. My wife accidently put her gnex in the washer last week. So all I did was call Verizon and told them the phone just died and it doesn't turn on. I do pay for insurance on both my Rezound and gnex. So Verizon next day air my wife's gnex and all if good. You should be fine. Just don't tell them you poured water on it. Haha

    Sent from my HTC Rezound
  3. kparks
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    kparks Active Member

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    There could be other markers inside and if u do send it in and they find it u will be charged full retail I'd give it a day and see if it starts working

    Sent from my ADR6400L using DroidForums
  4. LoudRam
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    LoudRam Well-Known Member

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    Put it in a bowl of rice. The rice will help draw out the moisture.
  5. YellowJacket
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    YellowJacket Active Member

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    Hmmmm. Interesting. I thought the Razr was supposed to be water resistant.

    David
  6. kparks
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    kparks Active Member

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    LOL yea if u buy all that marketing PR BS haha. Oooo nano coating lol

    Sent from my ADR6400L using DroidForums
  7. TheDroidURLookinFor
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    TheDroidURLookinFor Member

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    This...
  8. justin82
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    justin82 Super Moderator Premium Member

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  9. TheDroidURLookinFor
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    TheDroidURLookinFor Member

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    Says page not found
  10. Aiesline
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    Aiesline New Member

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    What I want to know is how he pulled off the back.... these things don't have a back plate to take off.
  11. Jungle King 76
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    Jungle King 76 New Member

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    The backs actually come off very easy with some gentle prying.

    As for the water damage, if you have insurance it doesn't matter what you did to it you just have to pay the deductible to get a replacement. Because otherwise if you're talking about taking it back to Verizon as a warranty, you are talking about fraud . Anybody who breaks their phone should have the integrity, accountability, and responsibility to not go looking for a free phone.

    Sent from my DROID RAZR using Xparent Purple Tapatalk
  12. ultra09hd
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    ultra09hd New Member

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    Since its supposed to resistant to water with the nano coating...I see warranty claim...not fraud by any means.

    sent from a RAZR on mah Harley.
  13. Chukee
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    Chukee New Member

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    Water resistant not water proof so its a insurance claim. If the sticker show that it has water damage you will get charged if you try to exchange it as a Warranty exchange.
  14. LoudRam
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    LoudRam Well-Known Member

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    I say do what you can to save it. If you can't and since it is sold as water resistant try for a warrenty claim but be honest with what happened. Maybe the nano coating was defective. If they approve it...great and it wont be fraud or illegal.

    Sent from my HTC Rezound using Droid Forums
  15. Vulcan1600
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    Vulcan1600 Super Moderator Staff Member Premium Member

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    No, the store reps may not know, but if you get a warranty replacement and sent back to VZW, they will look at it, and if they determine it was water damage, you will have a huge bill on your hands.
  16. Vulcan1600
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    Vulcan1600 Super Moderator Staff Member Premium Member

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    Water damage is water damage. If you take it into the bathroom and you take a shower the moisture in the air can also ruin the phone. That is also an insurance claim and not a warranty issue.
  17. Parzec
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    Parzec New Member

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    I was starting to agree with these arguments but you lost me here. What if you go from your cold airconditioned home and step outside into hot humid air and the phone suddenly stops working? Would you be prohibited from making a warranty claim for actions that fall under normal use? Similarly, a minor spill on a phone (inside a pocket) sold as water resistant seems to be within normal use of such a phone. Nevertheless, very few if us, and I assume the OP, are Engineers that are experts in phone failure causation. Perhaps it is mere coincidence that the OPs phone failed after the minor spill and there was actually a latent defect in manufacture. Nothing wrong or immoral with sending in a phone for warranty failure and leaving it to the trained experts to determine the true cause of death.

    Sent from my DROID RAZR maxx from Droid Forums
    Last edited: May 1, 2012
  18. kparks
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    kparks Active Member

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    Wrong u think the phone just happened to malfunction after having water spilled on it? Lol... If u send it in u will be charged if it has water damage. Just because it has this imaginary nano coating does not do anything to the warranty it says water resistant NOT WATERPROOF. And it being water resistant does not extend the warranty in any way through water damage and u say u only spilled a lil there is no way to prove that so if ur feeling lucky send it in but u better have the 650$ on hand if it gets denied they will auto bill u and there is no way getting the device u sent in back

    Sent from my ADR6400L using DroidForums
  19. crxlsturbo
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    crxlsturbo Member

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    Its already been 2 weeks since I sent back my wife's gnex. So we'll see if they auto bill me. I haven't seen anything yet.

    Sent from my HTC Rezound
  20. Chukee
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    Chukee New Member

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    It took verizon months before they charged my account for a phone i turned in. Quickly got it taken off but dont feel to safe if its been only two weeks. In my case they sent a txt before they hit my account with the charge. Whatever department receives these phones are slow as snails when it comes to opening up the boxes to check out the phones.
    Last edited: May 1, 2012
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