but now I rarely have service, my 3G and 4G works for about two hours a day. It's been nearly two weeks and countless hours with tech support later and nothing has improved. My device was exchanged and then a few days later I received a new sim card and still I'm not able to get any service or receive any texts. However my Sprint iPhone received an iMessage from another iPhone yesterday. Now my question is, if I cancel the account altogether an open a new line without any porting involved, will it fix my problem? Thanks in advance.