Pop3 Email icon reads "-1" as the msge count

Discussion in 'Samsung Galaxy S3' started by weiby07, Jun 21, 2013.

  1. weiby07

    weiby07 New Member

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    My S3 is showing "-1" as the count for the pop3 email icon. I have checked all folders, incl. drafts, and all are empty. Never seen a negative number for msge count before.
     
  2. wildbill86

    wildbill86 Member

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    Try to clear data in badge provider app, then reboot. It works for a stuck text message notification.
     
  3. weiby07

    weiby07 New Member

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    Not familiar with the term "badge provider app." I am using the stock pop3 email client. I have emptied all folders in each mailbox and re-booted to no avail.
     
  4. JRParsons

    JRParsons Member

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    Go to settings / application manager @ the top slide to "all" go to the app badgeprovider, then hit clear data.
     
  5. weiby07

    weiby07 New Member

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    pop3 email (-1)

    Okay. Tried that and re-started S3. Still reads -1 for emailmcount in default mail box. I'm stumped. Hate to do a hard reset due to having to reload all apps again.
     
  6. JRParsons

    JRParsons Member

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    Have you tried removing and re-adding the email account.
    Also, try settings/application manager/all/email/force stop & clear data. Note: clearing data will cause you to loose any emails that are on the phone and I think will delete the pop 3 account from the phone, but it's less trouble than factory reset.
    Report back
     
  7. weiby07

    weiby07 New Member

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    Bingo! Thanks. Did have to rebuild all my mailboxes, but that did clean the -1 indicator. Thanks....Ron T.
     
  8. deesterb

    deesterb New Member

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    I have the same problem, i realized i received a spam email, no sender or subject line, only read spam, once i deleted it the negative emails began. i already cleared cache, cleared data, and set up the account again, and once again when i get that spam email and delete it i get negative email Any way to get rid of this one Spam email that is causing this problem? Thanks. View attachment 71377
     
  9. jssmith76

    jssmith76 Member

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    Prolly go to that email account on a computer, and delete from there. Then delete erased messages. Then clear out phone and account again. Maybe.. Dunno
     
  10. Jeffrey

    Jeffrey DF Administrator Staff Member Premium Member

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    List that email as spam using your computer. That should stop it from being pushed to your phone....
     
  11. deesterb

    deesterb New Member

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    Hi jsssmith76...yup that's what I did, had to login to server, delete from there all SPAM related messages, and it didn't show up on my phone email, back to normal..Thanks.
     
  12. toollegs

    toollegs New Member

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    If you leave an email client open ON YOUR COMPUTER that auto-retrieves your email and then you delete an email from that email address ON YOUR PHONE, it messes up the message IDs.

    SOLUTIONS:

    1) Close your DESKTOP email client before deleting any emails using the PHONE email client.
    2) ONLY delete emails from your COMPUTER email client.

    It seems to resolve itself after you delete emails from your COMPUTER email client the next time you launch your PHONE email client.

    Hope this helps!

    Jeff
     
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