Please help!

Discussion in 'Samsung Fascinate' started by icheves3, Jun 17, 2014.

  1. icheves3

    icheves3 New Member

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    i was making a FB post the other night and after i hit the Post button the phone froze and the screen went black, so i waited a minute to see if the phone would respond but never did. i took the batter out a minute or 2, put it back in and this is all i get on the screen now. it wont let me make any other selection on the screen, please help! View attachment 71805
     
  2. leeshor

    leeshor Gold Member

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    Welcome to the forum

    I supposed you have tried restarting with a long press of the power button? If you still get that screen, (it's a little fuzzy), I would pull the battery for at least 5 minutes.
     
  3. icheves3

    icheves3 New Member

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    a long press with just the power button?
     
  4. icheves3

    icheves3 New Member

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    i removed batt for over 5 mins and how long should i hold the power button for?
     
  5. leeshor

    leeshor Gold Member

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    If you hold it long enough, you'll know.:biggrin:
     
  6. icheves3

    icheves3 New Member

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    how long?
     
  7. leeshor

    leeshor Gold Member

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    Until it restarts! That's the best I can do short of trying a factory reset.
     
  8. icheves3

    icheves3 New Member

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    on the picture you see above, it wont let me select anything or do anything from that screen! i even have to take out the battery to power it off!