Please help...

Discussion in 'Droid RAZR Support' started by karns, Jan 8, 2012.

  1. karns
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    karns New Member

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    My Razr is totally frozen.... without a batt to pull I'm at a loss. I know I can do a reset with the power/volume down button but I can't even get phone to turn off....

    Any suggestions??

    Thank you!
    Kathy
  2. smalltowngirl13
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    smalltowngirl13 DF Administrator Staff Member

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    When you did the hard reset (power/volume down) how long did you hold? I know it takes a minimum of 10 seconds but that should trigger the connection reset.
  3. karns
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    karns New Member

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    lol... and of course as soon as I hit send it works! Thanks anyway!
  4. smalltowngirl13
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    smalltowngirl13 DF Administrator Staff Member

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    Awesome...sometimes, that is all it takes...:p
  5. karns
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    karns New Member

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    That did it!! Thank you for the reply!!