Pixel Charging Issue

Discussion in 'Pixel' started by popcenator, Nov 30, 2016.

  1. popcenator

    popcenator Droid X Rescue Squad
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    Just looking to see if anyone has charging issues with their Pixel. My wife received hers Monday and it won't charge unless she reboots it. Then will begin to charge. Everything I've read points to it being a defective device, but it's a common problem it seems.

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  2. dezymond

    dezymond Tech Support Mod
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    I've had mine since last Friday and no issues at all. Both with the stock charger and my Anker USB hub with the Google provided USB-A to USB-C cable.

    I'd definitely go get it swapped for a new unit
     
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  3. popcenator

    popcenator Droid X Rescue Squad
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    It's on and off it seems. I guess we'll be stopping by Verizon this weekend. Maybe I'll convince my wife that I need a Pixel XL....

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  4. Mustang02

    Mustang02 Diamond Member

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    What??? No way. The 6P is so much better.
     
  5. popcenator

    popcenator Droid X Rescue Squad
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    The Pixel is such a nice phone. I know you're not a fan of HTC, but it's great (minus the charging issue). I'm not at the point of abandoning the 6P yet, but this battery life is driving me crazy.

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  6. bkdodger

    bkdodger Super Moderator
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    @popcenator tell the wifey what better way to support her than if you use same phone daily ...

    replace the phone though don't want to have issues later on ...


    iPhone Seven Plus
     
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  7. popcenator

    popcenator Droid X Rescue Squad
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    Well, we took it to Verizon and swapped it out with a completely new device and charger and still the same issue. Called Google support and explained the issue, they then passed me over to Verizon who is sending me an aftermarket charger that is suppose to work with it. Ridiculous that I have to resort to an alternate charger to get a full functioning package but at least they're doing something about it. Like I said, I've read a lot of people having this same issue and it seems to be a charger design flaw or something. We'll see if this other charger fixes the issue, I've read people having success with aftermarket chargers.
     
  8. dezymond

    dezymond Tech Support Mod
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    That's weird. Have you tried a different power outlet?

    I used the OEM one just once since I bought my Pixel and it worked fine. This Anker USB charging hub I have works great for it too.
     
  9. popcenator

    popcenator Droid X Rescue Squad
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    Yeah, we tried on about every outlet we had, and she also tried at work. What's weird is once we get it to start charging, it'll charge fine. When I wiggle the connection it'll work here and there. I can't tell if it's a software issue or a hardware issue, a reboot gets it to charge every time.

    Sent from my Nexus 6P using Tapatalk
     
  10. dezymond

    dezymond Tech Support Mod
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    Hmm that's weird. Maybe I should try the provided charger and see if I run into this issue.
     
  11. popcenator

    popcenator Droid X Rescue Squad
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    Yeah, we switched chargers for now, the charger for my 6P works perfectly fine with the Pixel, and vice versa.

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  12. Mustang02

    Mustang02 Diamond Member

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    Three letters:. H T C

    . Glad you found a work around.

    Sent from my Nexus 5X using Tapatalk
     
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