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Phone randomly turning off, not turning on

Discussion in 'Samsung Galaxy S4' started by vett96mik, May 10, 2014.

  1. vett96mik
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    vett96mik New Member

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    I'm typing this on my phone, but throughout the day it has started to have issues. When I turn the screen off, it will completely shutdown and take several presses of the power button to get it to turn on. Sometimes I'll hold the power button and it will vibrate and nothing will happen, it won't turn on. I've tried pulling the battery, the SIM card while off, and the SD card while off. It continues to shut down. I never had this issue before I updated to KitKat but ever since I've updated I've experience a litany of problems. I factory restored it about two days ago so I don't want to go through that again. Any suggestions are welcomed, please help. Thanks.
  2. Jeffrey
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    Jeffrey Administrator Staff Member Premium Member

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    Looks like you certainly took the right steps. When this started happening, do you recall adding any apps? Just for fun, try changing the sleep settings and see if the issue persists.
  3. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    Do you have any apps that deal automatically with system settings, such as Tasker?
  4. vett96mik
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    vett96mik New Member

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    How don't have any apps that do such things and I haven't downloaded any new apps since since I switched to KitKat so I'm not sure why this would start now. I actually had it working for a few hours until it just shutdown while I was opening my Messaging app about 20 minutes ago. It took about 15 tries get it started up again, I tried a different battery (my old GS3 battery) and it didn't work at first then then I tried it a fourth time after trying my GS4 battery several more times and my phone started with the GS3 battery.
  5. vett96mik
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    vett96mik New Member

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    I don't have*
  6. cr6
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    cr6 Super Moderator Staff Member

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    Your S3 battery works in your S4? Thought they were different size batteries?

    tap'n
  7. vett96mik
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    vett96mik New Member

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    The S3 battery is the same length but not as wide, so it fits but doesn't fill the entire battery slot. After about 40 minutes of use on the S3 battery my phone shut off again, so I'm pretty sure it's not a battery issue.
  8. vett96mik
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    vett96mik New Member

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    So the current state is: I remove the battery, hold the power button, the Samsung Galaxy S4 logo appears for about 2 seconds, then the screen goes black.
  9. cr6
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    cr6 Super Moderator Staff Member

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    I would definitely advise against using a battery in your phone that is not intended for that particular device. That's the quickest way to cause problems to your hardware & could cause harm to your processer. You might look on the outside of both batteries and make sure they are the same amps & voltage. If not, stick with the correct battery for your device.
    Good luck! Hopefully someone will have a suggestion to fix this problem. :thumbup:

    tap'n
    Last edited: May 10, 2014
  10. vett96mik
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    vett96mik New Member

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    Clearly the batteries aren't the issue. These problems were occurring before I tried to solve them with alternating batteries.
  11. cr6
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    cr6 Super Moderator Staff Member

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    I get that, but you're likely to cause a new problem by putting a battery in that isn't intended to go in that particular phone.
    (just a suggestion)

    tap'n
  12. vett96mik
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    vett96mik New Member

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    I understand, but will the phone not working as it is I'm willing to try a few different things.
  13. vett96mik
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    vett96mik New Member

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    but with*
  14. Jeffrey
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    Jeffrey Administrator Staff Member Premium Member

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    The easiest thing to do is bring the phone to your retailer and have them put a battery in. See if it turns on/off normally.
  15. vett96mik
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    vett96mik New Member

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    I actually went today. When I got to the Verizon store all the guy did was ask if I have insurance, I replied yes, he then gave me a number to call. That's it, not super helpful.
  16. Jeffrey
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    Jeffrey Administrator Staff Member Premium Member

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    No not very accommodating. That's too bad.
  17. cr6
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    cr6 Super Moderator Staff Member

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    If you have the insurance they will replace the phone for you in one-two business days. Problem solved.
  18. vett96mik
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    vett96mik New Member

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    But I still have to pay the deductible, I'd rather try to find a way to fix itm
  19. Danvee
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    Danvee Member

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    Shouldn't be a deductible... This should be a warranty situation, and it should still be covered. IIRC, the Verizon S4 was released in May, 2013... May want to contact Verizon or Samsung directly while there's still time...
  20. dezymond
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    dezymond Tech Support Mod Staff Member Premium Member

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    Have you tried contacting Samsung? This seems like an issue that they would resolve even if you are outside of your warranty window. Considering 4.4 was a major update and now these problems are happening, I would imagine they'd send you a replacement unit.
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