Solved phone not charging correctly

Discussion in 'Samsung Galaxy S5 Discussions' started by matt192004, May 10, 2016.

  1. matt192004

    matt192004 Member

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    When I plug in my phone to charge it is says use orginal charger that came with the phone I purchased this phone in June of 2015 never had this problem til a week ago I have always gotten the cables from amazon I purchased a new cable and it still says the same thing it is a USB 3.0 cable for galaxy s5 and up know it will charge fine in ultra power saving mode but off of that it chargers real slow when I can get it to charge WiFi has 2 b off and screen off to can't use it are it will lose charge my question is is the battery going bad? Are what is wrong? This problem started a week ago Sunday
     
  2. Dutch7

    Dutch7 New Member

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    Just because it is a USB 3.0 cable, does not mean it can provide 2amps of juice to the phone. Double check the description to see if it is a 1amp or 2amp capable cable.
     
  3. cr6

    cr6 Super Moderator
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    Make sure it's an actual Samsung OEM cable specifically made for the S5. There are a lot of knock offs out there. Even though it was "advertised" for your device doesn't necessarily mean it's an actual OEM cable from Samsung. It shouldn't matter if you're in power saving mode or if you're connected to Wifi, it should quick charge regardless. (if it's an actual Samsung 3.0 cable)
    It sounds like you either ended up with a knock off or a faulty cable.
    Good luck & let us know how you make out.

    S5 tap'n
     
  4. matt192004

    matt192004 Member

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    Thank you all for information I have been using non Samsung oem cables for a while know here is the information on the cable I have now and am using please let me know what I need to do buy a Samsung oem cable which I haven't used one I many months and phone was fine tIL last week r what do I need 2 do thank you sorry for long post at the end

    The Cable Matters Gold-Plated SuperSpeed USB 3.0 Type A to Micro-B Cable is an indispensable accessory for portable external hard drives and smartphones such as Samsung Galaxy S5, Note 3, Note 4, and Note Pro 12.2 with the common Micro-B USB 3.0 port. SuperSpeed USB 3.0 delivers 10x the data transfer rate of Hi-Speed USB 2.0 at up to 5 Gbps. The combination of gold-plated connectors, bare copper conductors, and foil & braid shielding provides superior cable performance, error-free data transmission, and fast charging speed.

    Specifications
    - Connector 1: USB 3.0 Micro-B Male
    - Connector 2: USB 3.0 Type A Male
    - Cable Rating: SuperSpeed USB 3.0 up to 5 Gbps data transfer rate
    - Supports 2.4-Amp fast charging
     
  5. Dutch7

    Dutch7 New Member

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    What are you plugging the cable into? A computer? I don't think they provide 2amps. If it you are plugging it into a wall adapter, make sure it is for 2amps as well.
     
  6. matt192004

    matt192004 Member

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    I am plugging it into a 3.0 galaxy s5 wall adapter I also ordered an orginal Samsung oem cable that will be here Monday if that does. Not fix it what do I do
     
  7. Bluesman2008

    Bluesman2008 Active Member

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    The OEM cable should do the job.
     
  8. matt192004

    matt192004 Member

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    The orginal Samsung oem cable came yesterday Friday may the 13th seemed to help it some then it started again I realized I had an extra Samsung wall plug in I changed that out and the.problem seems to have resolved itself thank you to everyone for the help
     
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  9. cr6

    cr6 Super Moderator
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    Thanks for posting an update, glad to hear it's working properly now.

    S5 tap'n
     
  10. matt192004

    matt192004 Member

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    Hi I hope everyone is doing good. My phone is back giving the original problem as described in the first post except now it will NOT charge up to 100 percent when it is being used. I can use it and If it is at 100 percent it will stay there but IF it is NOT at 100 percent it will go down and not up. It still says slow charging to charge faster please use original charge that came with the phone which I am using. here is the steps I have taken and npne of them have helped at all
    1. I have tried multiple outlets in different rooms of my house and it still does the same thing.
    2. I have examined the ports as best I can and nothing looks bent broken are out of place
    3. I have taken the battery completely out of the phone waited a minute are 2 and put it back in and absolutely nothing works
    what is causing these problems?
    thank you for your help and suggestions
     
  11. FoxKat

    FoxKat Premium Member
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    First, there should be no difference from one outlet to another in the same building with respect to performance of a wall adapter. The current coming into that building is simply divided into parallel sources of power throughout the entire building and the only things between the power source at the telephone/power pole and one outlet versus another are copper (or aluminum) wires and circuit-breakers (not much more than simple off/on switches).

    Now, in order for the phone to properly recognize the charger that came with the phone as the proper fast charging adapter, the cable must make proper connection between the adapter and the phone. This means, one cable may show the adapter correctly to the phone as the fast charger adapter, but another cable without proper connections or shielding may not. Also, if there are any broken wires in the cable, either at the point where the cable enters the plug (usually with a strain relief), or anywhere along the wire, as well as any contacts broken either in the plugs or in the socket on the bottom/side/top of the phone this can prevent proper identification and functionality of the adapter and therefor cause the phone to improperly identify the fast charger as not being a fast charger. Some phones are very particular about which cables will work for fast charging and which ones won't, and in even some cases an improper cable can result in damage to the phone.

    I would try different cables to see if you get any different results. I would also try the same adapter and cable on a phone that is charging normally in order to isolate the failure point.
     
  12. matt192004

    matt192004 Member

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    Ok I have done research went to a friends house and it seemed to do fine I came back to my house and it started the same stuff so after some research I downloaded the free version of the galaxy charging current free version according to that with the phone powered on and in stand by mode I take it out of that and go right to the app itself it says
    reference 1200ma
    maximum 1800 mah
    average 1800 ma

    When I use the phone and have it on charge but not in stand by mode it says the following
    reference 500 ma
    maximum 1800 ma
    average 500 ma
    sometimes it is even between 400 and 450 ma in short i think there is a problem with the power current somewhere am I right are is this normal charging patterns? based on numbers above
     
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